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Email not working for two of our members - error message 4 years 6 months ago #77747

  • mdettlaff
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I'm trying to send an email (as I always do) using the mail button in the agenda.
I know the emails are going out because I sent a test message and people wrote me back immediately.
However, I receive this error when sending.

The following members have disabled agenda emails
in their member profiles and were skipped:
Michelle Dettlaff
DTM (invalid/non-working email address),Paul D. Dettlaff, DTM (invalid/non-working email address)

The funny thing is I am This email address is being protected from spambots. You need JavaScript enabled to view it.. I have a secondary email (my gmail account) and it works for that.
Paul is my husband. Is it my domain name? I'm not sure how to troubleshoot this? I did a search for the error and nothing else came up.

Thank you.
Michelle Dettlaff
6193.toastmastersclubs.org/
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 6 months ago #77751

  • Brian
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Your website is hosted in a datacenter that continuously spams our servers and was blocked. I have unblocked your mail server for now.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Email not working for two of our members - error message 4 years 6 months ago #77755

  • mdettlaff
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I'm with Host GAtor. Can I address this with them?
Any suggestions?
Thanks
M
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 6 months ago #77759

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no they can't control their multitude of spam clients.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Email not working for two of our members - error message 4 years 6 months ago #77874

  • mdettlaff
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Hi Brian,

I think I'm running into an issue again with sending emails to This email address is being protected from spambots. You need JavaScript enabled to view it.
I"m getting a kickback message

This is the message.
This is the mail system at host gateway31.websitewelcome.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

<This email address is being protected from spambots. You need JavaScript enabled to view it.>: connect to
mail.toastmastersclubs.org[50.19.253.65]:25: Connection timed out

Should I be calling my hosting company?
Thank you.
Michelle
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 6 months ago #77881

  • SteveTheTechie
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Michelle, which recipient (need the email address)?
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Email not working for two of our members - error message 4 years 6 months ago #77889

  • mdettlaff
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Hi Steve,
I'm not sure I understand.
The email I'm trying to send to is
This email address is being protected from spambots. You need JavaScript enabled to view it.
When I send it from my email address (This email address is being protected from spambots. You need JavaScript enabled to view it.)
I receive a kickback error (listed above)

However, last night, I went to an agenda and stripped out all the information about the agenda and used the portal to send the email to the club. This seemed to work.

This thread started initially because my email address was not receiving those emails
Remember, this was the initial error.
______
The following members have disabled agenda emails
in their member profiles and were skipped:
Michelle Dettlaff
DTM (invalid/non-working email address),Paul D. Dettlaff, DTM (invalid/non-working email address)
_______

However, when I sent the message last night through the agenda email link, I recieved the email.

I'm sorry to be such a pain. I'm just trying to find out if this is a hosting issue or if the FTH server doesn't like receiving emails from This email address is being protected from spambots. You need JavaScript enabled to view it. (me)

It seems that FTH is working correctly now since I received the email last night.

But I can't send an email if I open my outlook and try to send to: This email address is being protected from spambots. You need JavaScript enabled to view it.
I've been a member of the club since we began using FTH. I've had this same email address the entire time.
As I stated above. I'm just trying to troubleshoot and find out if I need to contact my host. I'm not aware of any other issues emailing clients.

Thanks for your help.
Michelle
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 6 months ago #77900

  • Brian
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Michelle

I sent an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and it went through did you receive?
If so please try sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
If you receive an error I want full email headers of the email so i can see what is going on.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Email not working for two of our members - error message 4 years 6 months ago #77903

  • mdettlaff
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You sent it to the wrong account.
You sent it to Admin via Toastmasters Club 4899556 <This email address is being protected from spambots. You need JavaScript enabled to view it.>

I'm in club This email address is being protected from spambots. You need JavaScript enabled to view it.
But yes, I received that one too. LOL
Maybe it's working. It would seem to me if it was a server issue, it wouldn't work for either club.

If you want to do another test, please do.
Thanks
Michelle
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 6 months ago #77904

  • Brian
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No I sent it from club 6193 to member with email This email address is being protected from spambots. You need JavaScript enabled to view it. amd the email came from This email address is being protected from spambots. You need JavaScript enabled to view it..
Your email is the one that is giving you wrong information it is not unusual for people dealing with email from multiple clubs.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Email not working for two of our members - error message 4 years 5 months ago #77959

  • mdettlaff
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Here is the header.
Return-Path: <>
Delivered-To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Received: from leganza.websitewelcome.com
by leganza.websitewelcome.com with LMTP
id EAEFHG7C0F1zOwwA9pgbAg
(envelope-from <>)
for <This email address is being protected from spambots. You need JavaScript enabled to view it.>; Sat, 16 Nov 2019 21:45:50 -0600
Return-path: <>
Envelope-to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Delivery-date: Sat, 16 Nov 2019 21:45:50 -0600
Received: from gateway33.websitewelcome.com ([192.185.146.195]:24746)
by leganza.websitewelcome.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim 4.92)
id 1iWBVW-003Nlw-6I
for This email address is being protected from spambots. You need JavaScript enabled to view it.; Sat, 16 Nov 2019 21:45:50 -0600
Received: by gateway33.websitewelcome.com (Postfix)
id 24FE75469A7; Sat, 16 Nov 2019 21:45:50 -0600 (CST)
Date: Sat, 16 Nov 2019 21:45:50 -0600 (CST)
From: This email address is being protected from spambots. You need JavaScript enabled to view it. (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Auto-Submitted: auto-replied
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="C1852D983D.1573962350/gateway33.websitewelcome.com"
Message-Id: <This email address is being protected from spambots. You need JavaScript enabled to view it.>
X-Spam-Status: No, score=0.1
X-Spam-Score: 1
X-Spam-Bar: /
X-Spam-Flag: NO
X-Antivirus: AVG (VPS 191116-0, 11/16/2019), Inbound message
X-Antivirus-Status: Clean
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 5 months ago #77960

  • mdettlaff
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I'm on the phone with tech support @ Host Gator and they sent me the logs that the email is accepted for delivery.
Here is what he sent me.


2019-11-20 14:53:59 1iXWz8-001eZk-SB <= This email address is being protected from spambots. You need JavaScript enabled to view it. H=(D4D2) [142.196.214.7]:64758 I=[192.185.189.186]:25 P=esmtpa A=dovecot_login:michelle@design4dot.com S=42975 id=038501d59fe4$a17a14b0$e46e3e10$@design4dot.com T="test from my This email address is being protected from spambots. You need JavaScript enabled to view it." from <This email address is being protected from spambots. You need JavaScript enabled to view it.> for This email address is being protected from spambots. You need JavaScript enabled to view it.
2019-11-20 14:53:59 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1iXWz8-001eZk-SB
2019-11-20 14:53:59 1iXWz8-001eZk-SB Sender identification U=m1ch3ll3 D=design4dot.com S=michelle@design4dot.com
2019-11-20 14:53:59 1iXWz8-001eZk-SB SMTP connection outbound 1574283239 1iXWz8-001eZk-SB design4dot.com This email address is being protected from spambots. You need JavaScript enabled to view it.
2019-11-20 14:53:59 1iXWz8-001eZk-SB Sender identification U=m1ch3ll3 D=design4dot.com S=michelle@design4dot.com
2019-11-20 14:53:59 1iXWz8-001eZk-SB Sender identification U=m1ch3ll3 D=design4dot.com S=michelle@design4dot.com
2019-11-20 14:53:59 1iXWz8-001eZk-SB => This email address is being protected from spambots. You need JavaScript enabled to view it. F=<This email address is being protected from spambots. You need JavaScript enabled to view it.> R=send_to_gateway T=remote_smtp S=44637 H=cm.websitewelcome.com [100.42.49.18] I=[192.185.83.64] X=TLSv1.2:AES256-GCM-SHA384:256 CV=yes DN="/OU=Domain Control Validated/OU=Hosted by HostGator.com, LLC./OU=PositiveSSL Wildcard/CN=*.websitewelcome.com" C="250 2.0.0 XWz9iMj1zHunhXWz9ijzrr mail accepted for delivery"
2019-11-20 14:53:59 1iXWz8-001eZk-SB Completed

this is way over my head.
Michelle Dettlaff, VPE
Orators of Excellence
4899556.toastmastersclubs.org/
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Email not working for two of our members - error message 4 years 5 months ago #77961

  • SteveTheTechie
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You sent it to the wrong account.
You sent it to Admin via Toastmasters Club 4899556 <This email address is being protected from spambots. You need JavaScript enabled to view it.>


Just elaborating a bit on what Brian was pointing out. It is a known issue with some webmail and email systems (not FTH) that they cache the the descriptive "display names" and display them over and over again even if they should refreshing them for the current email. We run into this issue because all of the FTH emails come from This email address is being protected from spambots. You need JavaScript enabled to view it. so if you are getting emails from multiple clubs, your email system may continue to show the display name from the first club you ever got an FTH email from. (some systems fail to refresh and update the display names)

For example, see answers.microsoft.com/en-us/msoffice/for...d4-a81b-72ceb3370237 Gmail has the same issue.

One workaround for this is to create an explicit contact entry for This email address is being protected from spambots. You need JavaScript enabled to view it. where you can set the display name whatever way you want. Keep in mind though that it will show for all clubs you are getting email for.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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