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Club 3720679 email was skipped because it has previously bounced too many times. 5 years 8 months ago #77784

gbiskit Topic Author Offline New Member Posts: 3 Thank you received: 0	Posting this support request per email. This email address is being protected from spambots. You need JavaScript enabled to view it. was skipped because it has previously bounced too many times. Thanks for the help!
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Club 3720679 email was skipped because it has previously bounced too many times. 5 years 8 months ago #77785

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Diagnostic Code: 552 5.2.0 ESMTP server not available AUP#I-1340 Delivery Status: 5.2.0 filtered Date Last Attempted: Wed, 16 Oct 2019 17:55:57 GMT Have to provide an email address that actually works...
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Club 3720679 email was skipped because it has previously bounced too many times. 5 years 7 months ago #77792

gbiskit
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Thanks Steve. This is a valid email address. It just recently stopped working from the Toastmaster site. When I checked his email originally, something had overwritten his email address with some "no-mail"(?) or other address. Can't remember exactly what it said, but it seemed to be an automatic action. I then re-inserted the This email address is being protected from spambots. You need JavaScript enabled to view it. but then I received the error message reported in the original email.

I sent multiple emails from my normal gmail account to This email address is being protected from spambots. You need JavaScript enabled to view it. and he is able to get them properly. The user also has an alternate gmail account. I just switched to that account and all is working now.

Thanks for the help!

Last edit: by gbiskit.

The topic has been locked.

Club 3720679 email was skipped because it has previously bounced too many times. 5 years 7 months ago #77793

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

gbiskit wrote:
Thanks Steve. This is a valid email address. It just recently stopped working from the Toastmaster site. When I checked his email originally, something had overwritten his email address with some "no-mail"(?) or other address. Can't remember exactly what it said, but it seemed to be an automatic action. I then re-inserted the This email address is being protected from spambots. You need JavaScript enabled to view it. but then I received the error message reported in the original email.

Yes, I figured you tried to put the email address back in, but our bounce log will not allow an email address that has been bouncing a lot to be used--we can clear an email address from the log, but we will not do that if the address just is going to keep bouncing. This behavior is not a bug, it is as I designed it, and it will not be changed. It the system determines that a recipient email address has been repeatedly been bouncing our email sends, it will just stop sending those emails at some point and remove the email address from the system. Perhaps that seems heavy-handed, but we have been tolerating a lot of stuff with email that we should not be. Repeatedly sending emails that end up bouncing puts the system email reputation at risk, and we will not accept that. I know Brian is aligned with me on this.

I am sorry you got caught up in this. We try our best to make sure emails sent through the system are delivered, but at some point we have to accept reality and stop trying to send to an email address that just just repeatedly bounces for us.

The topic has been locked.

Club 3720679 email was skipped because it has previously bounced too many times. 5 years 7 months ago #77801

gbiskit Topic Author Offline New Member Posts: 3 Thank you received: 0	Thanks! Totally makes sense.
	The topic has been locked.

Club 3720679 email was skipped because it has previously bounced too many times. 5 years 7 months ago #77803

Brian Offline Administrator Posts: 10476 Thank you received: 3867	make sure you members add This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to the safe/contact list and don't mark emails from FTH as spam. If they don't want emails they can turn them off in their profiles.
	The topic has been locked.

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