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TOPIC:

Unable to change admin password on site 5 years 5 months ago #78469

cynvin1
Topic Author
Offline
New Member
Posts: 2
Thank you received: 0

I have tried resetting my club's admin password (whatexit.toastmastersclubs.org) and each time I receive the email, I click on the link and follow the instructions. After I type in a proper password and click the save button I'm told that there are errors and I have been logged out. I am the website admin and need to be able to login to add new members. What am I doing wrong? Club number is 5124091 (What Exit? Toastmasters, District 83). Thank you!

Club: What Exit? Toastmasters, #5124091
whatexit.toastmastersclubs.org

The topic has been locked.

Unable to change admin password on site 5 years 5 months ago #78475

Brian
Offline
Administrator
Posts: 10473
Thank you received: 3866

1) your club is using an invalid contact emaill address at Toastmasters.org for the club contact

This email address is being protected from spambots. You need JavaScript enabled to view it. can only be reached by club members.

2) The password you are entering must not be correct.

Passwords must be at least 10 characters in length and contain both letters and numbers, and may also contain any of the following: _~!@#\$&*-+=

The topic has been locked.

Unable to change admin password on site 5 years 5 months ago #78484

cynvin1 Topic Author Offline New Member Posts: 2 Thank you received: 0	Hi Brian, Thank you. I changed the contact email address at Toastmasters.org for the club contact. I also double checked that the password I'm entering meets the criteria listed. I am still receiving the logout message, however. What else could I be doing wrong? Thank you, Cynthia Club: What Exit? Toastmasters, #5124091 whatexit.toastmastersclubs.org
	The topic has been locked.

Unable to change admin password on site 5 years 5 months ago #78591

Brian Offline Administrator Posts: 10473 Thank you received: 3866	I was able to log in as the site admin and as you without issue. Please clear your browser cache and cookies.
	The topic has been locked.

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