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Member unable to receive/send emails 5 years 4 months ago #79049

nelsonwu Topic Author Offline New Member Posts: 3 Thank you received: 0	Our VPE Grant N has reported he's not receiving emails sent to officers@ and members@ since late last year, and his outbound emails are not going out either. I have verified his email address is correct They are working for everyone else as far as I can tell. Manningham Toastmasters manninghamtoastmasters.org/ Club #6780
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Member unable to receive/send emails 5 years 4 months ago #79050

Pam
Offline
Administrator
Posts: 3706
Thank you received: 1120

There are only 4 emails he should have received in the last month - 3 from basecamp and one addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.. All of those show as successful. Ask him to check his junk mail.

There are no failed sent messages for the last month. Does he get an error message when he sends messages?

His email address seems fine.

The topic has been locked.

Member unable to receive/send emails 5 years 4 months ago #79051

Brian Offline Administrator Posts: 10472 Thank you received: 3866	your domain is not set up correctly to use FTH mail You do not have an MX DNS record please read docs. support.toastmastersclubs.org/doc/item/dns-settings-overview
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Member unable to receive/send emails 5 years 4 months ago #79062

nelsonwu
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Thanks guys,

Correction, it looks like he is receiving group emails but cannot send.
I just got Grant N to send a test email to This email address is being protected from spambots. You need JavaScript enabled to view it. and it didn't go through (and no errors). Any ideas?

@Brian The DNS records look right to me and the emails are working for most.

Manningham Toastmasters
manninghamtoastmasters.org/
Club #6780

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Member unable to receive/send emails 5 years 4 months ago #79070

Brian Offline Administrator Posts: 10472 Thank you received: 3866	1) Your domain is not broadcasting any MX records, please correct. Some email server require MX records. 2) we have not received any email from gran N in last 4 weeks. 3) have him email This email address is being protected from spambots. You need JavaScript enabled to view it. and see what happens The following user(s) said Thank You: nelsonwu
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Member unable to receive/send emails 5 years 4 months ago #79081

nelsonwu Topic Author Offline New Member Posts: 3 Thank you received: 0	Thanks Brain, you're right. The MX records weren't set up properly, perhaps for years!! I think the instructions could be improved though. I had to look elsewhere to figure out what to put for "Host" and what the 10 meant. Attached my working setup (namecheap). Thanks!! Manningham Toastmasters manninghamtoastmasters.org/ Club #6780 Attachments:
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Member unable to receive/send emails 5 years 3 months ago #79097

Brian Offline Administrator Posts: 10472 Thank you received: 3866	There are many DNS managers and they are all different. We can only give you what you need not how to do it.
	The topic has been locked.