TOPIC:

Hi

Our club president is using an e-mail address that has a 'custom domain' : This email address is being protected from spambots. You need JavaScript enabled to view it.
The provider of the custom domain turns out to be Rackspace.com

But a few weeks ago she started getting messages that her attempts to send e-mail
to the club officers e-mail list were not fully successful.

The messages (automatic e-mail responses) sh was getting looked like this:

---

Original Message

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From: "Mail Delivery System" <MAILER-DAEMON>
Sent: Tuesday, March 17, 2020 3:17pm
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Subject: Undelivered Mail Returned to Sender

This is the mail system at host smtp12.relay.ord1c.emailsrvr.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<This email address is being protected from spambots. You need JavaScript enabled to view it.>: connect to
mail.toastmastersclubs.org[50.19.253.65]:25: Connection timed out

---

And, finally, yesterday the FTH software banned her e-mail address. (Actual Notice at bottom of post)

I gather from reading other forum posts that you can (hopefully) reinstate her e-mail address?
But am I correct in thinking that she needs to also reach out to Rackspace and find
out what the problem is at their end? Otherwise this will just happen all over again.
Especially as our e-mail volume increased a lot while we're learning how to meet virtually.


Thanks,
Rob Adamson (Backup Secretary, Backup SAA: Club #930)


[Mon, 30 Mar 2020 17:39:24 UTC, FreeToastHost System Warning]

Emails sent to the primary email address [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] for Member Rebecca Daly, CC, CL have bounced too many times and exceeded the FreeToastHost limit for bounces.

This automatically generated message is to notify you that this email address ***has been removed*** from the FreeToastHost database to prevent it from causing further bounces.

Repeatedly attempting to send emails to invalid, non-working email addresses hurts the overall email reputation of the FreeToastHost system and will not be tolerated.

Please ensure that valid, functioning email addresses are in use to prevent further actions of this nature in the future.

If you have any questions about this warning, please visit support.toastmastersclubs.org

Blocklist Lookup Results
50.19.253.65 is not listed in the SBL
50.19.253.65 is not listed in the PBL
50.19.253.65 is not listed in the XBL

The Bounce Count for Email Address [This email address is being protected from spambots. You need JavaScript enabled to view it.] has been reset to zero.