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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 2 weeks ago #79596

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We have a long term member who used to be able to receive FTH website emails no longer able to receive them. No bounce back message is received by the administrator. Member is attempting to reset his access password. I deleted him and re entered him as a member. He does not receive the opt in email and cannot move ahead. What can we do
Member Ron MacTavish email (verified correct This email address is being protected from spambots. You need JavaScript enabled to view it.

Freddi Dogterom DTM AS President Club #2799 Dynamically Speaking Toastmasters
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 2 weeks ago #79598

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1) it looks like some deleted and readded Ron. NEVER delete a member when you delete a member all theirhistorical information is lost.
2) since Ron has been added to the website again he will need to click on the accept link that was sent to him when he was just readded.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79604

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Thank you. Is there any way of re-aquiring the historical data that was lost?

***** Ron does not receive the opt in email so he cannot click the link to accept. That is the problem - he is not receiving any emails from FTH.. he uses Yahoo.com email and has checked that it isnt blocked etc. Please help us get him the emails. Thanks
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79605

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Please read the documentation on this site, you could have used the Undelete People tool in member management.
You really need to read before taking action, you added Ron twice and deleted him.

I recovered Ron's record and his vp status
I sent him an email and it was received by yahoo
Ron needs to add This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. to his yahoo safe list/contacts

SUCCESS (Form Email) Sun 2020/04/19 13:57:20 UTC Club:[2799] From:["Toastmasters Club 2799 on behalf of Admin" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[DSTM] checking]
Apr 19 13:57:21 toastmastersclubs sendmail[16246]: 03JDvKvG016243: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121176, relay=mta7.am0.yahoodns.net. [98.136.96.74], dsn=2.0.0, stat=Sent (ok dirdel)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79606

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Thank you for your assistance. I spent several hours reading documentation on this site but must have missed that bit - wont in the future!

You assistance is very much appreciated! Thank you Brian!
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79624

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We have followed all your instructions, including adding the email addresses to the contacts/safe sender lists.

Ron is still not receiving the emails from @toastmastersclubs.org. Is it possible that he has tried too many times and is locked out? I/we have literally tried everything you have suggested and that we can think of.
His reply to me was ...

"I go to the DS website, follow the instructions to login.

It tells me I will receive an email....and nothing ever arrives."

Ron

Ron MacTavish
PH: 403-388-7496




On Monday, April 20, 2020, 02:26:18 PM MDT, FREDDI DOGTEROM <This email address is being protected from spambots. You need JavaScript enabled to view it.> wrote:


Ok. Did you get the password reset email?
Sent from my iPhone
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79633

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No, the password reset email does not arrive for This email address is being protected from spambots. You need JavaScript enabled to view it.
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79635

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This email address is being protected from spambots. You need JavaScript enabled to view it. there is NO such email address in the FTH system
This email address is being protected from spambots. You need JavaScript enabled to view it. is the email address you have for Ron

the email are being delivered to This email address is being protected from spambots. You need JavaScript enabled to view it.

xdelay=00:00:02, mailer=esmtp, pri=134488, relay=mta7.am0.yahoodns.net. [67.195.228.111], dsn=2.0.0, stat=Sent (ok dirdel)
Apr 21 18:22:40 toastmastersclubs sendmail[16506]: 03LIMcYe016503: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=134418, relay=mta7.am0.yahoodns.net. [67.195.204.79], dsn=2.0.0, stat=Sent (ok dirdel)
Apr 21 18:59:28 toastmastersclubs sendmail[2399]: 03LIxQAi002396: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=121436, relay=mta5.am0.yahoodns.net. [98.136.96.75], dsn=2.0.0, stat=Sent (ok dirdel)
Apr 21 19:04:43 toastmastersclubs sendmail[4783]: 03LJ4fNa004779: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=134333, relay=mta5.am0.yahoodns.net. [67.195.204.77], dsn=2.0.0, stat=Sent (ok dirdel)
Apr 22 02:56:42 toastmastersclubs sendmail[25857]: 03M2udpO025854: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=121436, relay=mta7.am0.yahoodns.net. [98.136.96.77], dsn=2.0.0, stat=Sent (ok dirdel)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member unable to receive Opt-in email and therefore unable to be added to curren 4 years 1 week ago #79644

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Appreciate all of our work and effort to help resolve this. My typing error - yes, the correct email is This email address is being protected from spambots. You need JavaScript enabled to view it.. I have learned that we are not the only club/member in D42 with this concern and the resolution is to use another email address entirely.

We have followed every suggestion, checked all the black lists, blocked lists etc. etc. still no go. Will suggest to Ron that he create another email address as his current one is unable to be used in the FTH arena.

I appreciate the volunteer hours your invest to keep these sites and services up and running.

thanks,
Freddi
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