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Cannot login 4 years 1 week ago #79617

  • Sarika.syamala@gmail.com
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I cannot log in with my credentials. When I tried to request a reset password, I got an email with a password reset link. The link gives a "Session id attached to your email is not valid" error. I also got an email saying it is happening because a new device was used, which is not correct. I tried going through the IP adding process too. Attached is the error messages. In short, I cannot log in to my home club's site. ranchraconteurs.toastmastersclubs.org/
Club number: 873616
Please let me know what I need to do to get my access back.

Thanks,
Sarika
PS: When the login failed I got no notification on the website. Since I am the webmaster for the site, I got an email saying this member's (my) login failed.
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Cannot login 4 years 1 week ago #79618

  • Pam
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I'm not quite sure what causes the login issue, it has happened to me when logging on from an agenda link.
Try going to the website, then click into a page other than the home page (e.g. meeting information / directions). Then do a password reset (enter your name but leave the password blank) and try accessing from the new link that is sent to you. Also make sure you're not logged in as admin at the same time (I have no idea if that has any effect, but logout to be safe).

The new device message is sometimes triggered when your IP address changes. You can switch that notification off in your profile, once you manage to get in.
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Cannot login 4 years 1 week ago #79621

  • Brian
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You have a stale/damaged cookie on you browser for ranchraconteurs.toastmastersclubs.org
Clear your browser cookies for ranchraconteurs.toastmastersclubs.org

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Cannot login 4 years 1 week ago #79622

  • Sarika.syamala@gmail.com
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This suggestion kept giving the same error - invalid session
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Cannot login 4 years 1 week ago #79623

  • Sarika.syamala@gmail.com
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Thank you Brian. Yes, clearing all data for the site and then resetting the password worked.
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