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TOPIC:

Session times out when resetting password 4 years 1 week ago #79659

julialbach Topic Author Offline New Member Posts: 5 Thank you received: 0	I request the password reset, the email comes, I click on the link, I go to the reset password screen, and type a new password. When I hit save, it tells me that my session has expired. Solutions? Thanks! We are amgennoontalkers.toastmastersclubs.org
	The topic has been locked.

Session times out when resetting password 4 years 1 week ago #79660

Brian Offline Administrator Posts: 11659 Thank you received: 3880	clear your browser cache and cookies for your FTH site amgennoontalkers.toastmastersclubs.org Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Session times out when resetting password 4 years 1 week ago #79661

julialbach Topic Author Offline New Member Posts: 5 Thank you received: 0	I cleared cookies, but maybe not cache too. Will try.
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Session times out when resetting password 4 years 1 week ago #79662

julialbach Topic Author Offline New Member Posts: 5 Thank you received: 0	Cleared cache and cookies. No dice.
	The topic has been locked.

Session times out when resetting password 4 years 1 week ago #79663

Brian Offline Administrator Posts: 11659 Thank you received: 3880	What operating system and browser and version are you using? Please check your e-mail inbox and spam/junk mail folder for your authentication key and instructions. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Session times out when resetting password 4 years 1 week ago #79664

julialbach Topic Author Offline New Member Posts: 5 Thank you received: 0	Windows 7. Chrome 75.0.3770.100. Also tried in Internet Explorer. The authentication key shows up in my inbox just fine.
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Session times out when resetting password 4 years 1 week ago #79665

Brian Offline Administrator Posts: 11659 Thank you received: 3880	Copy and paste the text not the link into your browser Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Session times out when resetting password 4 years 4 days ago #79691

julialbach Topic Author Offline New Member Posts: 5 Thank you received: 0	Now neither option is working: I can't click on the key, or copy paste it. It just brings up the website, but doesn't give me temporary administrator access.
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Session times out when resetting password 4 years 3 days ago #79704

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

We have been having some relatively recent issues w/ password resets--a comprehensive solution has been a bit elusive. If you are still having problems with this and would be willing to contribute an hour or two of your time to work with me to sort this out, then drop me a PM.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

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