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Not receiving emails from officer email address 4 years 8 months ago #80208

  • alimabel
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Cisco Webex is trying to send me an email via my club's President email address, but it is not coming through. I receive some of Cisco's emails, but not all of them. How do I remove Cisco from a blocklist, and/or is there another way I can access the email? Thank you
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Not receiving emails from officer email address 4 years 8 months ago #80209

  • Brian
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We would need to know what IP addresses they are using for email.
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Not receiving emails from officer email address 4 years 8 months ago #80248

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Thank you - Cisco could not provide IP addresses at this point, but did provide this info:

The following email addresses should be whitelisted to receive emails for Webex services:
Webex Meetings: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cisco Webex Teams: This email address is being protected from spambots. You need JavaScript enabled to view it.
Additionally you can add: This email address is being protected from spambots. You need JavaScript enabled to view it.
Webex Communications - This email address is being protected from spambots. You need JavaScript enabled to view it.

Is it possible to whitelist these?
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Not receiving emails from officer email address 4 years 8 months ago #80251

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Your site admin can white list those email addresses under Email security on the admin console.
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Not receiving emails from officer email address 4 years 8 months ago #80274

  • SteveTheTechie
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I have checked the provided email addresses against club black lists. I do not think that white listing the provided email addresses will help you in this situation.

You really need to provide the sending IP address(es) to allow Brian to check the server firewall settings for them.

White listing an email address does not do anything with the server firewall -- the server firewall has higher precedence.

Alternatively, if you could provide email headers for an email from the email addresses that does come through (e.g. one sent directly to you), then we can probably determine the IP addresses for the sender from that.
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Last edit: by SteveTheTechie.
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Not receiving emails from officer email address 4 years 8 months ago #80337

  • alimabel
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Hi, could you please check the server firewall settings for these IP addresses:
142.0.167.102
142.0.167.103
142.0.167.104
147.253.211.216
147.253.211.217

Thank you, Ali
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Not receiving emails from officer email address 4 years 8 months ago #80338

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142.0.167.102, 142.0.167.103, 142.0.167.104 not blocked by FTH

147.253.211.216, 147.253.211.217 belong to sparkpostmail.com and were blocked for spam.
I have removed the blocks for now but they may be blocked again in the future
The following user(s) said Thank You: SteveTheTechie, alimabel
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