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TOPIC:

Not receiving emails from officer email address 4 years 8 months ago #80208

alimabel Topic Author Offline New Member Posts: 3 Thank you received: 0	Cisco Webex is trying to send me an email via my club's President email address, but it is not coming through. I receive some of Cisco's emails, but not all of them. How do I remove Cisco from a blocklist, and/or is there another way I can access the email? Thank you
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Not receiving emails from officer email address 4 years 8 months ago #80209

Brian Offline Administrator Posts: 10400 Thank you received: 3853	We would need to know what IP addresses they are using for email.
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Not receiving emails from officer email address 4 years 8 months ago #80248

alimabel
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Thank you - Cisco could not provide IP addresses at this point, but did provide this info:

The following email addresses should be whitelisted to receive emails for Webex services:
Webex Meetings: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cisco Webex Teams: This email address is being protected from spambots. You need JavaScript enabled to view it.
Additionally you can add: This email address is being protected from spambots. You need JavaScript enabled to view it.
Webex Communications - This email address is being protected from spambots. You need JavaScript enabled to view it.

Is it possible to whitelist these?

The topic has been locked.

Not receiving emails from officer email address 4 years 8 months ago #80251

Brian Offline Administrator Posts: 10400 Thank you received: 3853	Your site admin can white list those email addresses under Email security on the admin console. The following user(s) said Thank You: alimabel
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Not receiving emails from officer email address 4 years 8 months ago #80274

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

I have checked the provided email addresses against club black lists. I do not think that white listing the provided email addresses will help you in this situation.

You really need to provide the sending IP address(es) to allow Brian to check the server firewall settings for them.

White listing an email address does not do anything with the server firewall -- the server firewall has higher precedence.

Alternatively, if you could provide email headers for an email from the email addresses that does come through (e.g. one sent directly to you), then we can probably determine the IP addresses for the sender from that.

The following user(s) said Thank You: alimabel

Last edit: by SteveTheTechie.

The topic has been locked.

Not receiving emails from officer email address 4 years 8 months ago #80337

alimabel Topic Author Offline New Member Posts: 3 Thank you received: 0	Hi, could you please check the server firewall settings for these IP addresses: 142.0.167.102 142.0.167.103 142.0.167.104 147.253.211.216 147.253.211.217 Thank you, Ali
	Last edit: by alimabel. The topic has been locked.

Not receiving emails from officer email address 4 years 8 months ago #80338

Brian Offline Administrator Posts: 10400 Thank you received: 3853	142.0.167.102, 142.0.167.103, 142.0.167.104 not blocked by FTH 147.253.211.216, 147.253.211.217 belong to sparkpostmail.com and were blocked for spam. I have removed the blocks for now but they may be blocked again in the future The following user(s) said Thank You: SteveTheTechie, alimabel
	The topic has been locked.