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TOPIC:

Missing names from membership management 4 years 6 months ago #81311

BkCrutchfield Topic Author Offline New Member Posts: 3 Thank you received: 0	Hi, My VPM went into the console and discovered almost all of the names from the Prospect List and Guest List have vanished. What there an update that purged them? Is it possible to have them restored? Thanks!
	The topic has been locked.

Missing names from membership management 4 years 6 months ago #81313

Brian Offline Administrator Posts: 10400 Thank you received: 3853	No if they are gone, it is because people removed themselves. The new privacy laws allows for people to remove themselves from the website, there is a link in every email that goes from FTH to prospects and Guest and former members to remove themselves. Any ways since you never provided your club number we cannot even look for you.
	The topic has been locked.

Missing names from membership management 4 years 6 months ago #81316

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	non-member lists should always be considered as temporary information that exists only as long as the respective person wants the club to have it.
	The topic has been locked.

Missing names from membership management 4 years 6 months ago #81320

BkCrutchfield
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

So sorry for forgetting the club number. I was in a rush. It's 2908799, Stagecoach Speakers Uptown.

I know people can remove themselves. It was surprising that in one week we went from a list of about 50 prospects to about 12. I was wondering if a new rule had been applied that would remove them after a certain amount of time, or if a new "unsubscribe" option had been applied to non-member emails.

Thank you.

Last edit: by BkCrutchfield.

The topic has been locked.

Missing names from membership management 4 years 6 months ago #81322

Pam Offline Administrator Posts: 3620 Thank you received: 1103	Has someone moved them into your members list? You seem to have a lot more members than shown on the TI dashboard. If people don't "accept" having their details kept on your site, and they don't delete themselves, they will stay on the site with a line through their details and then automatically be removed after about a month. You can resend the accept/delete message during that period
	The topic has been locked.

Missing names from membership management 4 years 6 months ago #81323

BkCrutchfield
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

All of the people on the prospect list have accepted being on the site, they have been receiving a weekly newsletter and other communications. They aren't in the member list (we have some former members that the VPM hasn't moved to the former member list yet). That's where my question is coming from. We went from having a large list of prospects who haven't seemed to mind being on our list, some for a few years, to a majority of them suddenly disappearing in the last week or so. I'm trying to figure out what changed.

Last edit: by BkCrutchfield.

The topic has been locked.

Missing names from membership management 4 years 6 months ago #81326

Brian
Offline
Administrator
Posts: 10400
Thank you received: 3853

Are you sure they all accepted, I logged into your site and a bunch of people are being removed because they never accepted.

The following 1 people NEVER ACCEPTED
their addition (never "opted-in") within 30 days
and have been DELETED:

Savitha Setlur (Prospect)

The following 4 people have NOT YET ACCEPTED
their addition (not yet "opted-in") and will be
DELETED SOON:

Michael DiPrisco (Prospect), deleted after 1 days,
Brennan Vaughn (Prospect), deleted after 0 days,
Ramiro Barbosa, Jr. (Prospect), deleted after 14 days,
Berehane Shishaye (Prospect), deleted after 14 days

The topic has been locked.

Missing names from membership management 4 years 6 months ago #81327

Brian Offline Administrator Posts: 10400 Thank you received: 3853	Most of the people in your Friends list have unsubscribed, you should remove them as they don't want contact from your club. Same with your other lists, you should be cleaning those out. Most email addresses are not valid after 18 months.
	The topic has been locked.