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1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
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TOPIC:

Club website access #2 4 years 7 months ago #81563

ElizabethMunn
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

I have been trying to log in to my club's web site (North Grenville) for the first time. My name has been entered on the members' list by our admin and it appears in the drop down box. The instructions tell me to press on the Authenticate/Login box at the bottom of the window and an email will be sent to me to complete my registration to the site. When I do this, I get the following error message:

"You have errors in your form below. Please scroll down and correct the following: You must select your name from the displayed drop down list for the login to be accepted. Start typing your name or e-mail, then select your name from the list. If your name does not appear, then the admin has not entered your contact information into this website yet".

My admin and I have tried several times to resolve this problem, with no success. He's removed and reentered my name, but this hasn't helped.

I hope you can help.

Thank you.

Elizabeth Munn

The topic has been locked.

Club website access #2 4 years 7 months ago #81565

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

I have moved your support request to a separate topic thread so that we can limit confusion and keep all the replies straight for everyone involved. Please start a new topic thread in future support requests rather than just adding onto an existing one.

As a start, we really need your club number as everything in the system is organized by club number. We cannot provide any support without your club number.

Last edit: by SteveTheTechie.

The topic has been locked.

Club website access #2 4 years 7 months ago #81571

ElizabethMunn Topic Author Offline New Member Posts: 3 Thank you received: 0	Hello, My club number is 8032. Elizabeth
	The topic has been locked.

Club website access #2 4 years 7 months ago #81572

Brian Offline Administrator Posts: 10447 Thank you received: 3862	You have not clicked the accept link in the opt-in email. I have resent you the opt-in email, once you click accept you will have access to the club website and be able to request an password and log in.
	The topic has been locked.

Club website access #2 4 years 7 months ago #81599

pmitrano
Offline
New Member
Posts: 7
Thank you received: 0

New and prospective members are wary of the generic "opt in" email that is sent to them. This needs to be more user friendly as there is much spam out there and it often is perceived to be malicious and ignored.

We've tried educating our prospects to anticipate getting the opt in and they still ignore it. THIS IS A BIG PROBLEM esp when we are trying to grow the club.

We are about to abandon Free Toast Host altogether and pay for a real website and do everything via meet-up and facebook.

Doesnt any other club have this problem? I can't imagine that just our prospects are doing this...

The topic has been locked.

Club website access #2 4 years 7 months ago #81600

Brian Offline Administrator Posts: 10447 Thank you received: 3862	Your club needs to adapt to the new reality of laws on privacy, we do not have a choice. You need to instruct your guest, prospects, new members on what to expect.
	The topic has been locked.