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TOPIC:

cookies are disabled message 4 years 5 months ago #81706

hfischer Topic Author Offline New Member Posts: 6 Thank you received: 0	Hi. A handful of users are getting this error. I've searched the site and checked some settings but it's still happening. Can you tell what our issue might be? Club number 1495286 Thanks. Heidi
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cookies are disabled message 4 years 5 months ago #81707

Pam Offline Administrator Posts: 3620 Thank you received: 1103	Are your browser cookies enabled? Documentation on how to enable them is here: support.toastmastersclubs.org/doc/item/cookie-settings
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cookies are disabled message 4 years 5 months ago #81708

hfischer Topic Author Offline New Member Posts: 6 Thank you received: 0	Cookies are enabled for all the users. It seems like more of a club website issue.
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cookies are disabled message 4 years 5 months ago #81723

Pam Offline Administrator Posts: 3620 Thank you received: 1103	Are you using a custom domain? If so what is your URL?
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cookies are disabled message 4 years 5 months ago #81726

hfischer Topic Author Offline New Member Posts: 6 Thank you received: 0	It's clarencetoastmasters.com
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cookies are disabled message 4 years 5 months ago #81727

Pam
Offline
Administrator
Posts: 3620
Thank you received: 1103

When trying to add your URL to the website I get the following error message:
This domain is not yet pointing to the IP address 50.19.253.65. In your domain registrar's DNS area, modify the existing "A" and "MX" records for this domain, to point to 50.19.253.65, wait the amount of time as specified by your domain host, then try again.
Follow those instructions (refer to support.toastmastersclubs.org/doc/item/dns-settings-overview for further details). Don't forget to add the URL on your admin console once the DNS settings are corrected

The topic has been locked.

cookies are disabled message 4 years 5 months ago #81744

hfischer Topic Author Offline New Member Posts: 6 Thank you received: 0	Thanks Pam! doing that now
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cookies are disabled message 4 years 4 months ago #81752

hfischer Topic Author Offline New Member Posts: 6 Thank you received: 0	Pam, I had Noel Dill check the records, and the A records are both already pointing to 50.19.253.265: GoDaddy won’t let him change the MX record to an ip. It’s looking for a server address. The current server is mail.clarencetoastmasters.com. That’s what it’s been set to for the last ten years or so. Attached are snapshots from GoDaddy. Attachments:
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cookies are disabled message 4 years 4 months ago #81757

Pam Offline Administrator Posts: 3620 Thank you received: 1103	Your MX record is right I see 184.168.131.241 in your A record. It should be 50.19.253.65 Attachments:
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cookies are disabled message 4 years 4 months ago #81788

hfischer Topic Author Offline New Member Posts: 6 Thank you received: 0	Pam, I switched it to 50.19.253.265 and now it redirects to www.toastmastersclubs.org/welcome/?lWE8 That's not correct. Now what?
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cookies are disabled message 4 years 4 months ago #81789

Pam Offline Administrator Posts: 3620 Thank you received: 1103	The settings look good now. I've done the last step for you (entered the URL on the admin console) The SSL certificate should be issued on the next pass (I'm not sure how long that takes - I think within 24 hours) You can still access your site using your club number: 1495286.toastmastersclubs.org/
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cookies are disabled message 4 years 4 months ago #81792

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	hfischer wrote: Pam, I switched it to 50.19.253.265 and now it redirects to www.toastmastersclubs.org/welcome/?lWE8 That's not correct. Now what? Clear your browser cache to clear out a stuck redirect.
	The topic has been locked.

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