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TOPIC:

Bounced Emails 4 years 2 months ago #82253

estm
Topic Author
Offline
New Member
Posts: 9
Thank you received: 1

I'm a dual member and posting this request for my other club:
Good Morning Syracuse, Club #4885982
One of our members, Danielle Tinker, is unable to receive emails when our This email address is being protected from spambots. You need JavaScript enabled to view it. email address is used to send emails to our club members. This is the error message we receive:

This email address is being protected from spambots. You need JavaScript enabled to view it. was skipped because it has previously bounced too many times. Please visit support.toastmastersclubs.org and post a support request message for more information.

Her email address is valid and she has used it since she became a member with us, about 2 years ago. This problem started occurring this past summer (around July, I think) and then it was fixed by Roger. It is happening again and we don't know why and don't know how to fix it. Your help is appreciated. She is our VPE and sends/receives a lot of club emails. If we knew how to prevent this in the future that would be useful as well.

Thanks,
Pat Costello
Club Admin
Good Morning Syracuse, Club #4885982

The topic has been locked.

Bounced Emails 4 years 2 months ago #82255

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

All we can do is to reset the bounce count on our end for the email address which is a *temporary* resolution. I just did this.

Keep in mind that we are not creating the problem, we are simply tracking the number of times emails that we send from the server to the email address in question are not being accepted. Once we get to a certain number of times being blocked (more than 3), we stop trying to send and notify of a problem. In most cases, the problem is with the recipient's email and we are just tracking and reporting the issue. It could be that the recipient may need to whitelist our server email address or add it as a contact in their contact list. Alternatively, they may need to get another email address (e.g. gmail) that we can reliably send to.

Last edit: by SteveTheTechie.

The topic has been locked.

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TOPIC:

Bounced Emails 4 years 2 months ago #82253

Bounced Emails 4 years 2 months ago #82255

IMPORTANT INFORMATION -- Please read!