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TOPIC:

Not able to reset admin password 4 years 1 month ago #82783

NancyS
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

We lost our VP of public relations last year. I recently asked to be added as the admin of our account and was able to log in once. I changed the password, but nothing I enter seems to be working.

I log in as myself and after not being able to log in as the admin, I request a password reset. From the email I get, I click the link and follow the instructions to reset my password, but every time I hit Submit/Save, I get an error message telling me I'm not logged in.

It shows me as logged in before I launch the admin console, but as soon as I get the error message, the page reloads and I've been logged out.

Can someone reset our password so we can get in - club # 7692356

thanks

The topic has been locked.

Not able to reset admin password 4 years 1 month ago #82784

Brian Offline Administrator Posts: 10400 Thank you received: 3853	Password has been reset and notification sent to This email address is being protected from spambots. You need JavaScript enabled to view it.
	The topic has been locked.

Not able to reset admin password 4 years 1 month ago #82799

NancyS Topic Author Offline New Member Posts: 3 Thank you received: 0	Thanks for your help Brian!
	Last edit: by NancyS. The topic has been locked.

Not able to reset admin password 4 years 1 month ago #82839

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Nancy, I made a small code tweak... Would you be willing to try doing the password reset on your system to see if you are still encountering an issue after clicking the link in the email? It would really help me get this sorted out so that it does not happen to other people.
	The topic has been locked.

Not able to reset admin password 4 years 1 month ago #82840

NancyS Topic Author Offline New Member Posts: 3 Thank you received: 0	Hi Steve - I did another password reset and am experiencing the same issue. When I try to enter a new password and save it, I get the error message that I've been logged out. I think the only change I see is that previously the page would refresh and I would see that I was logged out. Now it still shows me logged in on the side. Attachments:
	The topic has been locked.

Not able to reset admin password 4 years 1 month ago #82845

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

Nancy, thanks for your reply and your willingness to work with us on this. We are looking over our system logs and our system code to get some clues as to what is going on. I may need some more information from you and your browser/computer.. I will get back to you on that.

I wanted to reply to you so you know we are looking at this... I may want to Private Message you to look into this more closely with you if you are ok with that.

Last edit: by SteveTheTechie.

The topic has been locked.

Not able to reset admin password 4 years 1 month ago #82850

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	I made a few more changes to our system code. Can you please try the password reset again? Thanks!
	The topic has been locked.