IMPORTANT INFORMATION -- Please read!

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

TOPIC:

New Member not receiving email to activate account 4 years 1 month ago #82877

Prestomets Topic Author Offline New Member Posts: 4 Thank you received: 0	Hi, we have a new member in Club #4449 that has not received her welcome email with the link to activate her account: Samriti Malhotra - This email address is being protected from spambots. You need JavaScript enabled to view it. Thanks! John Prestigiacomo Treasurer - This email address is being protected from spambots. You need JavaScript enabled to view it.
	The topic has been locked.

New Member not receiving email to activate account 4 years 1 month ago #82878

Brian
Offline
Administrator
Posts: 10400
Thank you received: 3853

I resent the welcome email and can see their email service accepted the email. Have them check their junk box

Feb 15 01:33:42 toastmastersclubs sendmail[887]: 11F1Xfki000884: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=122169, relay=gmail-smtp-in.l.google.com. [173.194.175.26], dsn=2.0.0, stat=Sent (OK 1613352822 f11si9066306qtx.216 - gsmtp)

The topic has been locked.

New Member not receiving email to activate account 4 years 1 month ago #82880

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Is it the Welcome Email or the Opt-In Email??? Those are two distinct emails to us. Only the Opt-In Email contains the opt-in link for activation.
	Last edit: by SteveTheTechie. The topic has been locked.

New Member not receiving email to activate account 4 years 1 month ago #82881

Prestomets Topic Author Offline New Member Posts: 4 Thank you received: 0	It's the opt-in email. Her name is still shown in strikethrough on our website.
	The topic has been locked.

New Member not receiving email to activate account 4 years 1 month ago #82882

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Ok, you can re-send the Opt-in email. Look for that tool on the drop-down menu of tools in Membership Management. I would suggest that you let your member know when you are sending it so they can watch for it. Bear in mind that that email tends to get sent slower from the server on busier days, typically the beginning of the week.
	The topic has been locked.

Forum

Support Requests

Public Forums