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Custom domain name won't stick
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Custom domain name won't stick 4 years 3 weeks ago #82899

  • dan-lodo9839
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Purchased custom domain with a popular registrar, by the third attempt to set our custom domain at the registrar, it seemed to work and then it didn't. Set the custom domain on the FTH admin console. Worked OK first couple times and then it reverted back to the FTH public default page. Note also that on the admin console basic setting tab, the custom domain keeps resetting with the www. prefix. even after a half dozen times I corrected and saved it without the prefix. I did spend the time searching back at least ten pages into the forum and did not find anything similar to this issue.
Toastmasters Club: Lodo Toastmasters #9839
Custom domain: lodotoastmasters.org
FTH domain: 9839.toastmastersclubs.org

Thanks for giving this a look.
Dan Larson, club secretary and FTH admin
Lodo Toastmasters #9839
Denver, CO
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Custom domain name won't stick 4 years 3 weeks ago #82900

  • SteveTheTechie
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Your DNS records are not set up correctly.

Please review the following doc: support.toastmastersclubs.org/doc/item/dns-settings-overview
Last edit: by SteveTheTechie.
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Custom domain name won't stick 4 years 3 weeks ago #82901

  • Brian
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You have not followed the DNS setup instructions, you have left incorrect entries and not added required entries
support.toastmastersclubs.org/doc/item/dns-settings-overview

remove
lodotoastmasters.org. IN A 184.168.131.241

Add
www.lodotoastmasters.org. IN A 50.19.253.65
mail.lodotoastmasters.org. IN A 50.19.253.65
lodotoastmasters.org. IN MX 10 mail.lodotoastmasters.org
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Custom domain name won't stick 4 years 3 weeks ago #82915

  • dan-lodo9839
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Thanks, Brian. I did read the configuring DNS doc and tried to follow the steps. There is a difference between what the doc recommends and what GoDaddy shows. Please see attached for how our DNS info is now saved at GoDaddy. Thanks.
Dan Larson, #9839

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Custom domain name won't stick 4 years 3 weeks ago #82916

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remove
lodotoastmasters.org. IN A 184.168.131.241
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Custom domain name won't stick 4 years 3 weeks ago #82917

  • dan-lodo9839
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At the GoDaddy domain manager page, the line referenced with the domain name and location number cannot be edited. See attached

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Custom domain name won't stick 4 years 3 weeks ago #82918

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Call godaddy support and have them help you remove that first entry
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Custom domain name won't stick 4 years 3 weeks ago #82919

  • dan-lodo9839
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Connected with GoDaddy support. He removed the "forward to" info in the next section that apparently was causing the problem. Once that was removed, the A - 184.168.131.241 reference was deleted. I added a second screen shot to the previous to show the change - attached.
Page loads OK on Chrome and MS Edge but Firefox (my default browser) keeps kicking to the FTH public page. Maybe clear the cache.
Thanks for the help.
Dan Larson #9839

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Custom domain name won't stick 4 years 3 weeks ago #82920

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close the FF browser and clear the cache.
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Custom domain name won't stick 4 years 3 weeks ago #82921

  • dan-lodo9839
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That worked. Thanks for the help Brian. Issue resolved.
Dan Larson #9839
The following user(s) said Thank You: SteveTheTechie
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