TOPIC:

Since Prospects, Guests, Former Members, and Friends/Affiliates may not know each other, it seems like a bug to include them all in the same greeting with their email addresses shared in the same mass personalized email using variables (first name). Can you fix his to act like how recipients are one individual for personalized mass emails sent for agendas to the club with only one person's name and email per email? Otherwise, I have to export the contact info to a third-party software (e.g., MixMax, MailChimp) or move these people all into Members, which enables them to have access to private membership directory and resources unless it's temporary.

it seems like a bug to include them all in the same greeting with their email addresses shared in the same mass personalized email using variables (first name)

Where are you seeing this? Or are you just presuming that this is how it works? Have you seen this in emails as received?

The VPPR and I sent a test email using the variable of first name where she checked our names and we received an email greeting both of us in our personal email accounts. Hence, it shows two first names instead of one and the email addresses of both prospects or guests checked appear in the same email. It seems to operate differently from the mass personalized emails for the agenda.

Can you drop a screen shot here? I need to see what you are seeing. I know what the code is supposed to do (I wrote it) and what you are describing is not consistent with what the code is written to do.

Also, we will need your club number. We *always* need your club number.

Thanks for the quick response! I've attached the email and the template email with the variables. We selected two names and both appeared in the same email for each one of us as recipients.

I expected it to send one email to each recipient with only one person addressed in the greeting for personalization because these prospects and guests don't know each other and likely value privacy without their contact info being shared without their permission. Instead, it combined both guests and only truncated the name to the first name since we specified the firstname as a variable for the personalized mass email, which works like a charm for sending agendas.

We're #7850496.

To be clear, the code sends to each recipient individually from Send Basic Email. There is no mass email per se, where everything is grouped together in the TO address. We do not do that sort of thing.

This could be a variable expansion issue. However, there is no place in the code that I am aware of where I am concatenating first names with an "and".

I will look into this more tomorrow (Sunday).

I need to know who you intended to send the email to, so that I can attempt to reproduce the issue you saw.

Ideally, if the VPPR selects 10 prospects or guests, it would email 10 separate emails with only 1 recipient in the greeting to one email address. This is similar to the personalized mass-email feature for agendas.

In our test example, we selected two names and received 2 separate emails with 2 recipients in the greeting and both of our email addresses. This seems like a bug since the prospects and guests may not know each other to be included in the same email. Thus, we expected two emails with 1 recipient on each.

What names did you send the email to when you noticed the issue?

Which browser are you using?

Our VPPR selected two names (Jenny and Maya) for Send Basic Email to two members on a mac and PC using Chrome, Safari, and Brave. Our goal was to personalize a mass-email to prospects and guests similar to the New Member Welcome email if you select 10 people, it emails 10 people separately without combining them in one email.

Ok, so did you see the issue you are describing on all of the listed browsers or just certain ones? (Chrome, Safari, & Brave)

The only way I can reproduce this is by sending an email to {{firstname}} and {{nextmeetingtm}} (or other variable or name)

VPOO - the sender (your VPPR?) would have received a confirming email with the exact text sent, including the placeholder variables. Please will you post that here - here is the confirming email I received as an example (I've cut out email addresses)

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VPPR who sent it used Chrome. I viewed it on both Chrome, Brave, and Safari, but this issue doesn't seem to be specific to a browser. I can try to replicate it with my dummy accounts if you let me know what you need to help you resolve.

Sorry, I can't replicate it for Send Basic email to two members (myself and the club account). I was watching her set up the template with {{firstname}} only. However, we both received emails with both our names that surprised me. Thus, we reverted to manually sending each recipient an email without selecting multiple prospects and guests for our upcoming open house.

I think she used a PC, but I don't think this seems like it's platform specific. I guess the issue is fixed until we see it recur.