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valid email being rejected by FTH 1 week 4 days ago #84398

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This is the error message we get when sending an email using This email address is being protected from spambots. You need JavaScript enabled to view it.

********* was skipped because it has previously bounced too
many times. Please visit support.toastmastersclubs.org and post a
support request message for more information.

I have not posted the email address for privacy reasons but can send it to you if you need it.
I just took over looking after our web site. This has been a problem for over a year now but I am not sure what our previous web person tried. The member who's email is getting blocked or rejected is super frustrated. It is her company email, not sure if that matters.

Please help!
Marilyn Flegel
Arbutus Toastmasters Club #5750
arbutus.toastmastersclubs.org
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valid email being rejected by FTH 1 week 4 days ago #84401

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We need the email address if we are going to find out what the issue is.
Thank you

Brian McDonald DTM
Lead Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Past District Director District 61 for 2016-2017
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.com
The following user(s) said Thank You: LindaMann
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valid email being rejected by FTH 1 week 4 days ago #84404

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Here is the message I get when I sign in as admin.
[Wed, 23 Jun 2021 16:18:41 UTC, FreeToastHost System Warning]

Emails sent to the secondary email address [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] for Member Kristin Nickells, DTM in Club 5750 have bounced too many times and exceeded the FreeToastHost limit for bounces. The error information for the last bounced email is as follows:

Your email message to This email address is being protected from spambots. You need JavaScript enabled to view it. could not be delivered
and was returned to the FreeToastHost server. Details are as follows:

Recipient Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email Subject: [WoD] 6/30/2021 Meeting Notification: Role Change / World of
Date Sent: Wed, 23 Jun 2021 16:18:32 +0000

Diagnostic Code: 550 5.7.1 [CS] Message blocked. If this is a false positive, please report this to your hosting service provider. See console.mailchannels.net/insights/bounce...xid=4299ef493b4702f5
Delivery Status: 5.0.0
Date Last Attempted:
Thanks!
Marilyn Flegel
Arbutus Toastmasters Club #5750
arbutus.toastmastersclubs.org
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valid email being rejected by FTH 1 week 4 days ago #84405

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1) As per the message you posted, that host is blocking email from FTH.
They will have to contact their mail host and have the block removed.

2) The Bounce Count for Email Address [This email address is being protected from spambots. You need JavaScript enabled to view it.] has been reset to zero. If they do not lift the email block at their host, FTH will issue the block again so we don't get labeled as a spammer.
Thank you

Brian McDonald DTM
Lead Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Past District Director District 61 for 2016-2017
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.com
The following user(s) said Thank You: LindaMann
Last edit: by Brian.
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valid email being rejected by FTH 1 week 4 days ago #84407

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Okay, I will pass on the message. I have seen in some of the other posts something about adding an email address to the white list? Would this help in her case?
Marilyn Flegel
Arbutus Toastmasters Club #5750
arbutus.toastmastersclubs.org
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valid email being rejected by FTH 1 week 4 days ago #84408

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It might, but their host is actively blocking FTH.
Thank you

Brian McDonald DTM
Lead Freetoasthost Support
support.toastmastersclubs.org

Cataraqui Valley Toastmasters
www.catval.com
Club #9560

Past District Director District 61 for 2016-2017
Serving Eastern Ontario, Quebec, and Northern New York
www.tm61.com
The following user(s) said Thank You: Treegirl
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valid email being rejected by FTH 1 week 4 days ago #84411

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Okay, I will pass on the message. I have seen in some of the other posts something about adding an email address to the white list? Would this help in her case?


To be clear, the particular whitelist that would matter in this case is the whitelist with the users email agent / email provider (whitelist FTH server email address) and *not* your club website email whitelist in the admin console. In other words, the user's email agent needs to be "told" to allow email from the FTH server (don't block us). This is different from the whitelist in the admin console--that is used to tell the server not to block emails it *receives*.

I only bring this up as I think sometimes people get confused by which whitelist is relevant.
Steve James, DTM
FreeToastHost Lead System Developer B)
www.linkedin.com/in/sejames
Officer Emeritus
Mindful Communicators - Club 1966, Presidents Distinguished Since 2008
www.mindfulcommunicators.org

CLICK HERE to edit your "signature" for forum messages (at the bottom of the "Profile Information" tab). Please include your club # there.
:thumbsup:
Last edit: by SteveTheTechie.
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valid email being rejected by FTH 1 week 4 days ago #84414

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Thank you for the addition information. Very helpful to me as I learn how to manage the website. I have passed on the information to her. I am sure she will get it resolved now that you have explained where the problem is. Have a great day!
Marilyn Flegel
Arbutus Toastmasters Club #5750
arbutus.toastmastersclubs.org
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