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TOPIC:

Cannot Change Member Password 3 years 7 months ago #84705

That.Guy
Topic Author
Offline
Junior Member
Posts: 32
Thank you received: 1

Club 6379 here, I'm trying to update a member's primary email address in the admin panel. I get this error message:
You have errors in your form below. Please scroll down and correct the following:
The primary e-mail address is already being used by another member in this club. Please choose another.

His new email is his "firstname@firstname lastname" and has been his secondary email address for many years. His old primary is a Road Runner address, so that needs to go away. I'm thinking you need to reset the counter, is that it?
Thanks,.

The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84707

Pam Offline Administrator Posts: 3620 Thank you received: 1103	We need at least a first name to investigate. Peter's address fits that description and is already set, with no secondary address. If it is someone other than him, check your other lists (guest, prospects etc. for duplication)
	The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84733

That.Guy Topic Author Offline Junior Member Posts: 32 Thank you received: 1	Ah, my apologies. His first name is Thom. His current secondary should be his primary, which is This email address is being protected from spambots. You need JavaScript enabled to view it.. Currently his primary email is This email address is being protected from spambots. You need JavaScript enabled to view it., which needs to be deleted or the counter reset. Thanks!
	The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84736

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	The bounce count has nothing to do with this. The error message is due to detecting a potential duplicate email address issue.
	The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84737

That.Guy Topic Author Offline Junior Member Posts: 32 Thank you received: 1	I'd already verified that there was no duplicate email. I've just verified it again. How do we fix this?
	The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84738

Pam Offline Administrator Posts: 3620 Thank you received: 1103	Make sure you delete the current secondary address before adding it as the primary address (you drill down to do that from the view/edit profile button at the end of his record). You can't have the same address as primary and secondary.
	The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84740

That.Guy Topic Author Offline Junior Member Posts: 32 Thank you received: 1	I found him under Prospects. Because his name begins with a "T" his was the very last. I had overlooked that list because he has been a member for 20 years, long before websites were a thing. Not sure how he wound up on that list. Thanks,
	The topic has been locked.

Cannot Change Member Password 3 years 7 months ago #84745

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	He probably filled out the Contact Us form, which can add people to Prospects.
	The topic has been locked.