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Cannot Change Member Password 3 years 7 months ago #84705

  • That.Guy
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Club 6379 here, I'm trying to update a member's primary email address in the admin panel. I get this error message:
You have errors in your form below. Please scroll down and correct the following:
The primary e-mail address is already being used by another member in this club. Please choose another.


His new email is his "firstname@firstname lastname" and has been his secondary email address for many years. His old primary is a Road Runner address, so that needs to go away. I'm thinking you need to reset the counter, is that it?
Thanks,.
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Cannot Change Member Password 3 years 7 months ago #84707

  • Pam
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We need at least a first name to investigate. Peter's address fits that description and is already set, with no secondary address.

If it is someone other than him, check your other lists (guest, prospects etc. for duplication)
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Cannot Change Member Password 3 years 7 months ago #84733

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Ah, my apologies. His first name is Thom. His current secondary should be his primary, which is This email address is being protected from spambots. You need JavaScript enabled to view it.. Currently his primary email is This email address is being protected from spambots. You need JavaScript enabled to view it., which needs to be deleted or the counter reset.

Thanks!
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Cannot Change Member Password 3 years 7 months ago #84736

  • SteveTheTechie
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The bounce count has nothing to do with this. The error message is due to detecting a potential duplicate email address issue.
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Cannot Change Member Password 3 years 7 months ago #84737

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I'd already verified that there was no duplicate email. I've just verified it again. How do we fix this?
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Cannot Change Member Password 3 years 7 months ago #84738

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Make sure you delete the current secondary address before adding it as the primary address (you drill down to do that from the view/edit profile button at the end of his record). You can't have the same address as primary and secondary.
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Cannot Change Member Password 3 years 7 months ago #84740

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I found him under Prospects. Because his name begins with a "T" his was the very last. I had overlooked that list because he has been a member for 20 years, long before websites were a thing. Not sure how he wound up on that list.

Thanks,
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Cannot Change Member Password 3 years 7 months ago #84745

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He probably filled out the Contact Us form, which can add people to Prospects.
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