TOPIC:

I have set it to go to VP Membership but emails keep coming to me the site adminstrator and VP Ed.
 

What is your club number?

1734, Friendship

Todd,

Can you please reply with the raw email headers from the errant emails you received?   We need to inspect those.

 

Your VP Membership does not have an active email address the system cannot.
I would guess that she has been marking emails from the system as spam, and her email address was removed, as she doesn't want email from the club website.

Here is a recent inquiry

Layla Rands <This email address is being protected from spambots. You need JavaScript enabled to view it.>
To:contact@friendshiptoastmasters.com

Wed., Nov. 3 at 8:40 a.m.
Good morning,

I am wondering about the toastmasters' meetings. I had attended one on a Wednesday to try out a few weeks ago. How is this one different and are there others in North Vancouver? I'm not sure how this works and if each group sticks to the day they meet or change around?

Layla

In Membership management Chad is our VPM. 

Member Contact Information:Be sure to SAVE any CHANGES you make below.(All)
NameEmail AddressPhoneOfficer Role(s)
(Maximum of 3)View/
Edit
Profile  President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer President President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer VP Education President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer VP Membership President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer Treasurer President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer Other Officer President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer Select Officer Role(s)... President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer Select Officer Role(s)... President VP Education VP Membership VP Public Relations Secretary Treasurer Sergeant at Arms Immed. Past Pres. Other Officer Select Officer Role(s)...

Here is a picture.

SteveTheTechie wrote:

 

Todd, thank you for the information and apologies for your extra effort. FTH administrators have the ability to directly inspect each club's membership admin panel.

The information Steve needs is deeper than the inbox appearance of the email. In each email is a menu or button to show the raw email header info. Sorry that I can only provide Gmail as an example. Your email client should have a comparable method to view the raw header info. However, in Gmail; click 'More' (the three dots in the upper right corner of the email) then in the menu that appears select 'Show Original'. You will see a new view like this

Delivered-To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Received: by 2002:a05:6102:290b:0:0:0:0 with SMTP id cz11csp1223267vsb;
Fri, 3 Dec 2021 19:07:34 -0800 (PST)
X-Google-Smtp-Source: ABdhPJxjxSQz0if1PUgxkAPfIgWrBXnqvwZgQmlvpbGkmfBpT5xHE0eEjQ1GKvkYKsuEpkkz151V
X-Received: by 2002:a05:620a:2894:: with SMTP id j20mr21426405qkp.307.1638587254070;
Fri, 03 Dec 2021 19:07:34 -0800 (PST)

... and so on ...

For brevities sake I clipped the data I posted here. There's a lot more data in the raw email header and Steve needs all of it. Your site appears to be configured correctly so he needs to dig deeper to investigate the problem.

Todd - the email has gone to friendshiptoastmasters.com
Your DNS settings for your custom domain aren't correctly set up
Please refer to the DNS settings documentation here: support.toastmastersclubs.org/doc/item/dns-settings-overview

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From: Layla Rands <This email address is being protected from spambots. You need JavaScript enabled to view it.>
To: "This email address is being protected from spambots. You need JavaScript enabled to view it." <This email address is being protected from spambots. You need JavaScript enabled to view it.>
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Good morning,

I am wondering about the toastmasters' meetings. I had attended one on a We=
dnesday to try out a few weeks ago. How is this one different and are there=
others in North Vancouver? I'm not sure how this works and if each group s=
ticks to the day they meet or change around?

Layla

--_000_CO1PR10MB5521B8B11EC1D7A37A20609AD58C9CO1PR10MB5521namp_
Content-Type: text/html; charset="iso-8859-1"
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<body dir=3D"ltr">
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Good morning,</div>
<div style=3D"font-family: Calibri, Helvetica, sans-serif; font-size: 12pt;=
color: rgb(0, 0, 0);">
<br>
</div>
<div style=3D"font-family: Calibri, Helvetica, sans-serif; font-size: 12pt;=
color: rgb(0, 0, 0);">
I am wondering about the toastmasters' meetings. I had attended one on a We=
dnesday to try out a few weeks ago. How is this one different and are there=
others in North Vancouver? I'm not sure how this works and if each group s=
ticks to the day they meet or change
around?</div>
<div style=3D"font-family: Calibri, Helvetica, sans-serif; font-size: 12pt;=
color: rgb(0, 0, 0);">
<br>
</div>
<div style=3D"font-family: Calibri, Helvetica, sans-serif; font-size: 12pt;=
color: rgb(0, 0, 0);">
Layla</div>
</body>
</html>

--_000_CO1PR10MB5521B8B11EC1D7A37A20609AD58C9CO1PR10MB5521namp_--

Ok, Pam found some key info...  Your DNS settings for your custom domain are not correct at all:

friendshiptoastmasters.com. 600    IN    A    15.197.142.173
friendshiptoastmasters.com. 600    IN    A    3.33.152.147
friendshiptoastmasters.com. 3600 IN    NS    ns03.domaincontrol.com.
friendshiptoastmasters.com. 3600 IN    NS    ns04.domaincontrol.com.
friendshiptoastmasters.com. 3600 IN    SOA    ns03.domaincontrol.com. dns.jomax.net. 2021101600 28800 7200 604800 600
friendshiptoastmasters.com. 3600 IN    MX    10 mailstore1.secureserver.net.
friendshiptoastmasters.com. 3600 IN    MX    0 smtp.secureserver.net.

www.friendshiptoastmasters.com.    3600 IN    CNAME    friendshiptoastmasters.com.

mail.friendshiptoastmasters.com. 3600 IN CNAME    pop.secureserver.net.

Also, your yahoo email address is on your club blacklist.

You need to fix your DNS settings and remove your yahoo email address from your club blacklist.  Then we can make sure your Contact Us is working as intended.

Nice Pam, I did not know we had a custom domain. Can we register with FTH instead? Change it to .ca?

Todd,

FTH is not a custom domain registrar.  What we provide is a means to associate a custom domain that you register and pay for via an external registrar with your FTH website.  You already have a custom domain... it is just not configured properly (via DNS settings) to work properly with FTH.  The DNS settings "tells the internet" how to properly route people and email to your FTH website when someone uses the custom domain name for either navigation or email.  It has to be configured to essentially "establish the connection" between the custom domain name and your FTH website.

You do not have to use a custom domain name ... we do have a free, FTH provided alternative (website aliases) that can serve essentially the same purpose in most cases.

This is what GoDaddy said:

Awtar S
at 11:15, Dec 17:
If you are using your domain for forwarding then there is no need to change anything.And we are pointed to (see att) : 1734.toastmastersclubs.org/

Should we point to FTH?

 

We do not support domain forwarding--that is not the correct configuration for FTH.  If you are doing domain forwarding, then you will not be able to use your custom domain with FTH email features.

For the correct DNS settings, refer to the following doc:
support.toastmastersclubs.org/doc/item/dns-settings-overview

 

What are the DNS numbers for FTH?

Please READ the documentation that was posted in the thread above

support.toastmastersclubs.org/doc/item/dns-settings-overview