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TOPIC:

HTTPS cert issue for custom domain 3 years 3 weeks ago #86931

Hemme Topic Author Offline New Member Posts: 1 Thank you received: 0	Hi, I'm getting a "We were unable to create / renew a HTTPS certificate for your custom domain: www.islandfoghorns.org" notification for our site. The custom domain is good through 2023. Can you help me diagnose the issue? == Chris Hemme (1109 Island Foghorns TM)
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HTTPS cert issue for custom domain 3 years 3 weeks ago #86946

rhtaylor3
Offline
Moderator
Posts: 676
Thank you received: 181

The certificates automatically renew and your DNS is correctly configured to work with FTH. Occasionally server to server traffic (such as between a web host and the cert authority) will skip a beat. (Similar to a web page that is only briefly unavailable). A subsequent automatic cert renewal will succeed and this is the case for your site. Nothing to diagnose this time.

You'll see Jan 29th and Feb 5th in your admin messages:

[Sat Jan 29 08:02:48 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 5 08:01:27 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 12 08:00:23 2022 GMT - Renewal Loop] Cert Expires: Fri May 13 07:00:21 2022 UTC [islandfoghorns.org.crt]

The topic has been locked.

HTTPS cert issue for custom domain 3 years 3 weeks ago #86947

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

rhtaylor3 wrote:
...

You'll see Jan 29th and Feb 5th in your admin messages:

[Sat Jan 29 08:02:48 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 5 08:01:27 2022 GMT - Renewal Loop] Could not generate the certificate--request_certificate() failed: Could not finalize an order.
[Sat Feb 12 08:00:23 2022 GMT - Renewal Loop] Cert Expires: Fri May 13 07:00:21 2022 UTC [islandfoghorns.org.crt]

Hemme: What you see in your admin messages when you log in will not be the same as our log entries that Richard posted above, but there should be a date correspondence with our log entries. Our log entries tend to be more technically worded in nature and worded more for our use in troubleshooting issues.

The following user(s) said Thank You: rhtaylor3

The topic has been locked.

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