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Cannot receive Zoom verification email 2 years 10 months ago #87325

  • shepherd02
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Hi, 

I cannot receive the Zoom verification code email so I cannot log in to zoom.us online. Could anyone help me? 

My email address with FTH is This email address is being protected from spambots. You need JavaScript enabled to view it.. The email should come from This email address is being protected from spambots. You need JavaScript enabled to view it. titled "Code for signing in to Zoom". I have already added this email to the white list and set the SpamAssassin Threshold Score to 7. Still no luck. I checked my spam folder too. I contacted Zoom support and they said the email was successfully delivered and asked me to check the filters or blockers on my end. Could you help me check on the FTH server to see if the email was really delivered?

The weird thing is that I can receive other emails from This email address is being protected from spambots. You need JavaScript enabled to view it., for example, the email telling me the storage has reached the limit, or someone is waiting for me to start the meeting, just not the email for verification code. 

Best,
Jinlu



 
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Cannot receive Zoom verification email 2 years 10 months ago #87327

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I see a number of successful emails forwarded to you from that address announcing that people had logged in to your account:  "xxx has joined your Personal Meeting Room" a few days ago,
and 2 today from This email address is being protected from spambots. You need JavaScript enabled to view it. Subject:[Re: cannot login to zoom.us]

Have you checked your spam/junk mail folder?
 
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Cannot receive Zoom verification email 2 years 10 months ago #87328

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Thanks for checking. 

Yes, I have checked my spam folders, and nothing there. 

Yes, I got the emails you mentioned. I just cannot get emails containing the verification code. The email should come from This email address is being protected from spambots. You need JavaScript enabled to view it. titled "Code for signing in to Zoom". 
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Cannot receive Zoom verification email 2 years 10 months ago #87329

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There are quite a few emails titled [Code for signing in to Zoom] on the system, but none addressed to you.  
Note that if there is a BCC address included in the email, it won't be delivered to an FTH address, but it would still show as an error on the list.

 
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Cannot receive Zoom verification email 2 years 10 months ago #87330

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> but none addressed to you.  

Do you mean you don't see any email addressed to This email address is being protected from spambots. You need JavaScript enabled to view it. and titled [Code for signing in to Zoom]? I tried today, so there should be one or two such emails from today. 

If that's the case, then the issue should be with Zoom, not FTH. 
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Cannot receive Zoom verification email 2 years 10 months ago #87332

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Correct - the last such message  received was on on Thu 2022/04/14 23:13:10 UTC,     for a different Club
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Cannot receive Zoom verification email 2 years 10 months ago #87333

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Thank you, Pam. 
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Cannot receive Zoom verification email 2 years 10 months ago #87347

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Let me provide an update that might benefit other people having similar issues. 

It ran into a deadlock: Zoom said the verification code was successfully delivered. FTH said no such code was received. 

Solution or workaround that worked for me: I created a Gmail account for our club and asked Zoom support to update my account to use the Gmail address as the login. 

Now I am good.  
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Cannot receive Zoom verification email 2 years 10 months ago #87352

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FTH always suggest a backup email account for the club where copies of email going through FTH for you club can be stored.
Look in the documentation underClub archive email address + login infohttps://support.toastmastersclubs.org/doc/item/email-settings
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Cannot receive Zoom verification email 2 years 10 months ago #87356

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Thank you, Brian. This is useful. 

> you want "all" email processed by Free Toast Host to be copied to

does "all" include emails that are blocked by FTH? e.g. spam email. 
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Cannot receive Zoom verification email 2 years 10 months ago #87357

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If FTH forwards it to a member or list, the it will be sent to the archive email address.
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Cannot receive Zoom verification email 2 years 10 months ago #87358

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If FTH forwards it to a member or list, the it will be sent to the archive email address.
 

I understand this.

My question is: some emails will be blocked by FTH because it thinks they are spam, will the achieve email address get a copy of such emails? I guess the answer is no? 
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Cannot receive Zoom verification email 2 years 10 months ago #87375

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If FTH forwards it to a member or list, the it will be sent to the archive email address.



 

I understand this.

My question is: some emails will be blocked by FTH because it thinks they are spam, will the achieve email address get a copy of such emails? I guess the answer is no? 


 


Not currently.
Last edit: by SteveTheTechie.
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Cannot receive Zoom verification email 2 years 10 months ago #87376

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The email under discussion didn't reach FreeToastHost, so it won't have been forwarded to any FTH address
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Cannot receive Zoom verification email 2 years 10 months ago #87382

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Thank you everyone for the help. I really appreciate it! FTH is a great platform. 
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Cannot receive Zoom verification email 2 years 10 months ago #87397

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I am getting same issue, and i have tried everything.  I am using This email address is being protected from spambots. You need JavaScript enabled to view it. for zoom login.  I have changed my email address here from This email address is being protected from spambots. You need JavaScript enabled to view it. to This email address is being protected from spambots. You need JavaScript enabled to view it..  I have changed spam assassin to 6.9 I have whitelisted @zoom.us.  I have tried may things.  i am extremely frustrated with this and the other email issue with not being able to send email from This email address is being protected from spambots. You need JavaScript enabled to view it. to club email addresses.   I am venting a bit so please take this for what it is worth.
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Cannot receive Zoom verification email 2 years 10 months ago #87398

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I am getting same issue, and i have tried everything.  I am using This email address is being protected from spambots. You need JavaScript enabled to view it. for zoom login.  I have changed my email address here from This email address is being protected from spambots. You need JavaScript enabled to view it. to This email address is being protected from spambots. You need JavaScript enabled to view it..  I have changed spam assassin to 6.9 I have whitelisted @zoom.us.  I have tried may things.  i am extremely frustrated with this and the other email issue with not being able to send email from This email address is being protected from spambots. You need JavaScript enabled to view it. to club email addresses.   I am venting a bit so please take this for what it is worth.

Ask Zoom Support to change your login email from This email address is being protected from spambots. You need JavaScript enabled to view it. to This email address is being protected from spambots. You need JavaScript enabled to view it. or other non-FTH addresses should fix the issue. That's what I did for our club. 
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Cannot receive Zoom verification email 2 years 10 months ago #87401

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I am getting same issue, and i have tried everything.  I am using This email address is being protected from spambots. You need JavaScript enabled to view it. for zoom login.  I have changed my email address here from This email address is being protected from spambots. You need JavaScript enabled to view it. to This email address is being protected from spambots. You need JavaScript enabled to view it..  I have changed spam assassin to 6.9 I have whitelisted @zoom.us.  I have tried may things.  i am extremely frustrated with this and the other email issue with not being able to send email from This email address is being protected from spambots. You need JavaScript enabled to view it. to club email addresses.   I am venting a bit so please take this for what it is worth.

 

adayers
Your zoom emails are getting through to FTH and being processed: 
SUCCESS (User Email)	 Tue 2022/04/26 10:14:31 UTC	 Club:[8544]	 From:[support@zoomus.zendesk.com ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com]	 CC:[]	 Subject:[[Request received]]	 
SUCCESS (User Email)	 Tue 2022/04/26 10:18:04 UTC	 Club:[8544]	 From:[support@zoomus.zendesk.com ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com]	 CC:[]	 Subject:[Re: cannot receive verification code]	 
SUCCESS (User Email)	 Tue 2022/04/26 14:55:28 UTC	 Club:[8544]	 From:[support@zoomus.zendesk.com ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com]	 CC:[]	 Subject:[Re: cannot receive verification code]	 
SUCCESS (User Email)	 Tue 2022/04/26 14:55:28 UTC	 Club:[8544]	 From:[support@zoomus.zendesk.com ()]	 To:[saa-8544@toastmastersclubs.org>adayers47@gmail.com]	 CC:[]	 Subject:[Re: cannot receive verification code]	 
SUCCESS (User Email)	 Tue 2022/04/26 14:56:34 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com]	 CC:[]	 Subject:[Zoom password reset confirmation]	 
SUCCESS (User Email)	 Tue 2022/04/26 14:56:35 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>adayers47@gmail.com]	 CC:[]	 Subject:[Zoom password reset confirmation]	 
SUCCESS (User Email)	 Tue 2022/04/26 14:57:20 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com]	 CC:[]	 Subject:[Your Zoom password has been reset.]	 
SUCCESS (User Email)	 Tue 2022/04/26 14:57:21 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>adayers47@gmail.com]	 CC:[]	 Subject:[Your Zoom password has been reset.]	 
WHITELISTED (no-reply@zoom.us)	 Tue 2022/04/26 15:08:58 UTC	 Club:[8544]	 From:[no-reply@zoom.us]	 To:[saa-8544@toastmastersclubs.org]	 CC:[]	 		Subject:[Zoom password reset confirmation]	 ALL To:[]	 ALL CC:[]
SUCCESS (User Email)	 Tue 2022/04/26 15:09:01 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com]	 CC:[]	 Subject:[Zoom password reset confirmation]	 
SUCCESS (User Email)	 Tue 2022/04/26 15:09:01 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>adayers47@gmail.com]	 CC:[]	 Subject:[Zoom password reset confirmation]	 
SUCCESS (User Email)	 Tue 2022/04/26 15:30:09 UTC	 Club:[8544]	 From:[support@zoomus.zendesk.com ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com>,<adayers47@gmail.com]	 CC:[]	 Subject:[Re: cannot receive verification code]	 
SUCCESS (User Email)	 Tue 2022/04/26 15:30:09 UTC	 Club:[8544]	 From:[support@zoomus.zendesk.com ()]	 To:[saa-8544@toastmastersclubs.org>adayers47@gmail.com]	 CC:[]	 Subject:[Re: cannot receive verification code]	 
WHITELISTED (no-reply@zoom.us)	 Tue 2022/04/26 16:52:55 UTC	 Club:[8544]	 From:[no-reply@zoom.us]	 To:[saa-8544@toastmastersclubs.org]	 CC:[]	 		Subject:[John Uecker has joined your meeting - Kerrville TM Virtual]	 ALL To:[]	 ALL CC:[]
SUCCESS (User Email)	 Tue 2022/04/26 16:52:56 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>alan@freshayers.com>,<adayers47@gmail.com]	 CC:[]	 Subject:[John Uecker has joined your meeting - Kerrville TM Virtual]	 
SUCCESS (User Email)	 Tue 2022/04/26 16:52:56 UTC	 Club:[8544]	 From:[no-reply@zoom.us ()]	 To:[saa-8544@toastmastersclubs.org>adayers47@gmail.com]	 CC:[]	 Subject:[John Uecker has joined your meeting - Kerrville TM Virtual]

AND all  have been accepted for delivery by your email provider  ( the 15:30:09 message had a 15 minute delay) :
Apr 26 10:14:33 toastmastersclubs sendmail[25663]: 23QAEVxm025660: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=137064, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QAEVKD020112 Message accepted for delivery)
Apr 26 10:18:06 toastmastersclubs sendmail[28246]: 23QAI4U8028243: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=143029, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QAI4Pi146583 Message accepted for delivery)
Apr 26 14:55:30 toastmastersclubs sendmail[9376]: 23QEtSfo009373: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=146732, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QEtSEt038853 Message accepted for delivery)
Apr 26 14:56:36 toastmastersclubs sendmail[10174]: 23QEuYCd010171: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=133619, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QEuZTm100725 Message accepted for delivery)
Apr 26 14:57:22 toastmastersclubs sendmail[10920]: 23QEvKrk010917: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=124392, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QEvL36032401 Message accepted for delivery)
Apr 26 15:09:05 toastmastersclubs sendmail[19750]: 23QF91Or019745: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=133070, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QF91Ij193334 Message accepted for delivery)
Apr 26 15:30:09 toastmastersclubs sendmail[2488]: 23QFU9IS002485: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=177984, relay=mx1.netsolmail.net. [172.65.252.97], dsn=4.0.0, stat=Deferred: Connection reset by mx1.netsolmail.net.
Apr 26 15:45:35 toastmastersclubs sendmail[14069]: 23QFU9IS002485: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:15:26, xdelay=00:00:04, mailer=esmtp, pri=267984, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QFjV2u011714 Message accepted for delivery)
Apr 26 16:52:57 toastmastersclubs sendmail[3415]: 23QGqufv003412: to=<alan@freshayers.com>, ctladdr=<server@toastmastersclubs.org> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=163549, relay=mx1.netsolmail.net. [172.65.252.97], dsn=2.0.0, stat=Sent (23QGquY5041912 Message accepted for delivery)
(some of your sent emails are in that list too)
Please check your spam folder or if they aren't there contact your email provider and ask them where they have gone.

 
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Cannot receive Zoom verification email 2 years 10 months ago #87435

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I finally got zoom to change my email address to a non fth email and I am back in business.  Not sure why fth is not handling this very well, however I can continue with my zoom calls. Case closed
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Cannot receive Zoom verification email 2 years 10 months ago #87440

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Setting up FTH emails for use w/ external service providers typically requires a bit of tinkering.  The reason typically is that the external service provider tries to send emails from one or more email addresses that are not recognized by FTH, so they get blocked.   Typically, the external email addresses need to be whitelisted in your FTH website and/or you may need to do some juggling of email addresses if you are putting an officer email address in as a contact email in for the external service provider.

It *can* be done, but it typically requires a bit of tinkering.
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