Welcome, Guest

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

Page:
1

TOPIC:

Can't Update Home Page 2 years 10 months ago #87359

Jay Moore, DTM Topic Author Offline New Member Posts: 9 Thank you received: 1	I have tried multiple times to update my home page for 2279. I make the changes, hit Save, and refresh but the changes aren't there.
	The topic has been locked.

Can't Update Home Page 2 years 10 months ago #87360

rhtaylor3
Offline
Moderator
Posts: 676
Thank you received: 181

The home page changes won't save because there's an error on the 'Administrator Info' tab.

You have errors in your form below. Please scroll down and correct the following: Administrator Info Tab - You cannot enter in a toastmastersclubs.org/toastmastersdistricts.org address or one using your custom domain name.

The administrator email must be an address outside of the FTH system. (such as your personal email that you use for the club) One this is corrected you'll be able to save changes to your home page.

The topic has been locked.

Can't Update Home Page 2 years 10 months ago #87366

Jay Moore, DTM Topic Author Offline New Member Posts: 9 Thank you received: 1	How could that email have been changed? My personal email has been in there for many years and I never changed it. Jay
	The topic has been locked.

Can't Update Home Page 2 years 10 months ago #87372

Brian Offline Administrator Posts: 10399 Thank you received: 3853	Who else has access to the admin panel?
	The topic has been locked.

Can't Update Home Page 2 years 10 months ago #87374

Jay Moore, DTM Topic Author Offline New Member Posts: 9 Thank you received: 1	There is one other person with access but she would never go to the administrator tab. I don't remember exactly what the email there was, but it was something strange like a noreply@.....
	The topic has been locked.

Can't Update Home Page 2 years 10 months ago #87377

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

The admin email must be valid, it must be active, and it must be reachable by the FTH server. The admin email address is considered to be a very important email address in the system. If the server attempts to send an email to the admin email address that is repeatedly bounced back to the server, then once our threshold for repeated bounces is reached (I call it "bounced out"), the server will replace the email address with a noemail-#### address, which is just a dummy placeholder email address that the system recognizes as something it should ignore. It does not delete the email address because not having an email address is not the same as an email address that is invalid or cannot be processed--the system needs to be able to distinguish between the two cases.

If the admin address has bounced out and is replaced, then of course, you will get an error message the next time you attempt to edit anything in the website settings module. This is intentional--you need to fix the problem with the admin email address as the noemail- address is just a temporary measure to keep the system from repeatedly sending to an email address that is bouncing back. We may not be able to reliably force you to fix the admin email address at the point in time when the problem was detected, but we can certainly flag a problem the next time you try to change anything in the Website Settings module.

Last edit: by SteveTheTechie.

The topic has been locked.