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TOPIC:

Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87884

cleblanc
Topic Author
Offline
New Member
Posts: 4
Thank you received: 1

Good Day,
I have a new member who is unable to complete the op in process. He has received the email asking him to complete the process. When he clicks on the agree link a pop-up asks him to clear browsing data. Once he clears the data and tries to opt in he is directed to a FreeToastHost Request a website page.
This member is using a gmail account. He is a member of another club and, using a different email address has no issues with login.

I've searched the documents and previous forum posts but can't seem to find anything addressing this issue.

Chuck LeBlanc
Club #7642

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Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87886

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	If you could post the body of the email here that the new member received that would be helpful for our troubleshooting... particularly including the links in the email. Additionally, you might want to try resending the opt-in email to the member using that option in the drop down menu in Membership Management.
	The topic has been locked.

Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87888

cleblanc Topic Author Offline New Member Posts: 4 Thank you received: 1	I'm not sure if you saw, but there was a pdf file attached to my original post with screenshots of all of the popup windows and t shot of the email the member received, with the link highlighted with a red box around it. I've attached a shot of the email I'll try the resend as you requested. Attachments:
	Last edit: by cleblanc. The topic has been locked.

Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87889

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	not able to open the PDF
	The topic has been locked.

Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87890

cleblanc Topic Author Offline New Member Posts: 4 Thank you received: 1	After reviewing the link, I see an issue. The alias "eyeopener.toastmastersclubs.org" is no longer valid.. we have changed the club name to connectedcommunicators and removed the eyeopener alias. would this self correct by sending the opt in from the admin console?
	Last edit: by cleblanc. The topic has been locked.

Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87891

cleblanc Topic Author Offline New Member Posts: 4 Thank you received: 1	Issue resolved. the member was able to opt in from the second link I sent. Sorry to be a bother. The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.

Member directed to a generic request a website page AGREE ing to opt in 2 years 8 months ago #87892

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	cleblanc wrote: After reviewing the link, I see an issue. The alias "eyeopener.toastmastersclubs.org" is no longer valid.. we have changed the club name to connectedcommunicators and removed the eyeopener alias. would this self correct by sending the opt in from the admin console? Yes! Good catch.
	The topic has been locked.

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