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Member keeps getting moved to former members 2 years 5 months ago #88683

JediMasterOnnie Topic Author Offline New Member Posts: 4 Thank you received: 0	I have a member who has been moved to the former members list 3 times today. Youngstown Speaking and Leadership club #408. Why is this happening?
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Member keeps getting moved to former members 2 years 5 months ago #88684

Brian Offline Administrator Posts: 10399 Thank you received: 3853	Which member? Are they clicking links in emails that ask if they are still members?
	The topic has been locked.

Member keeps getting moved to former members 2 years 5 months ago #88686

JediMasterOnnie Topic Author Offline New Member Posts: 4 Thank you received: 0	They haven't even opened or looked at any emails from FTH. When they try to log in, they can't get in.
	The topic has been locked.

Member keeps getting moved to former members 2 years 5 months ago #88688

Brian Offline Administrator Posts: 10399 Thank you received: 3853	Since you refuse to tell us which member, we cannot assist you.
	The topic has been locked.

Member keeps getting moved to former members 2 years 5 months ago #88689

JediMasterOnnie Topic Author Offline New Member Posts: 4 Thank you received: 0	It's James Hruska who keeps getting kicked out. Sorry, I didn't realize you needed his name.
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Member keeps getting moved to former members 2 years 5 months ago #88695

Brian Offline Administrator Posts: 10399 Thank you received: 3853	He can only be moved to former member by someone who has access to the members tool. Who in your club has access?
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Member keeps getting moved to former members 2 years 5 months ago #88696

JediMasterOnnie
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

I have access to move him back to member status. We are trying to figure out why and how James keeps getting moved to former member status when he isn't even opening or touching FTH emails? It seems that whenever an email goes out from the site to members of the club, he gets moved, even though he has not opened or clicked on the email. He is the VPE and has to contact me to move him back every time he tries to access the site.

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Member keeps getting moved to former members 2 years 5 months ago #88704

hruskaj
Offline
New Member
Posts: 1
Thank you received: 0

Hello,

I am the member the JediMasterOnnie was talking about and I can confirm that I have not clicked on any link in any email stating that I am not a member. Every time that I have gotten an email from FTH, I have gotten a follow up email stating that I clicked the link to remove myself and to click the second link to verify. Before I would get the chance to see these emails, the links were clicked and I was no longer in the active member category.

However, I believe I may have found the culprit. I need to test but my email has an anti-BEC protection that I think may be clicking all links found in emails that come in to verify if they are malicious links or not... if that's the case, it may explain why the link is getting pressed. I don't however, know why it would only have started doing this recently as I've been using the software for over a year...

I will return and report if I find this is the source of the problem.

Thank you,

Jim

The topic has been locked.