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TOPIC:

New member login to club website does not work 1 year 4 months ago #89371

kms7xw
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

Hi, we have a new member that has tried logging into our website, however, she has not received any emails about a password even when she clicks "authenticate". We are WOE TM club, please see information below.

Her email: Adereti, Modupeola <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Our website: White Oak Evening Toastmasters Club (toastmastersclubs.org)

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New member login to club website does not work 1 year 4 months ago #89372

NotLiable
Offline
FreeToastHost Ambassador
Posts: 209
Thank you received: 36

Hello,
Please do include in future support requests your club number so we don't have to hunt it down via a T.I. Find a Club search.
Looking at the FreeToastHost e-mail log, I see that all 11 e-messages sent to that e-mail address were successfully sent. No error, and no bouncing back.

I suggest checking the spam/junk folders in the member's e-mail program. I just tried sending the opt-in message and did send the New Member Welcome message. Please follow up with member in person or by telephone to confirm receipt.

Club #9376 www.WeTheSpeakers.org
Club #3474192 IPT.ToastmastersClubs.org

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New member login to club website does not work 1 year 4 months ago #89374

kms7xw Topic Author Offline New Member Posts: 3 Thank you received: 0	Thank you for the quick response! She has not received an email to reset her password, she checked her junk/spam folder as well. Is there a way to try to forward the email to me so I can help her reset? Can you help create a temporary password? I'm not sure how to proceed if she isn't getting the password set emails.
	The topic has been locked.

New member login to club website does not work 1 year 4 months ago #89375

Brian
Offline
Administrator
Posts: 11660
Thank you received: 3880

Thank you. Please check your e-mail inbox and spam/junk mail folder for your authentication key and instructions. SUCCESS (Form Email) Mon 2022/12/05 19:47:31 UTC Club:[1908816] From:[This email address is being protected from spambots. You need JavaScript enabled to view it.] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[White Oak Evening Toastmasters Club Member Authentication E-mail For Modupe Adereti]

[b]Dec 5 19:47:31 toastmastersclubs sendmail[31071]: 2B5JlVmQ031068: to= , ctladdr=  (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121555, relay=smtp9.fda.gov. [150.148.18.44], dsn=2.0.0, stat=Sent (ok: Message 264813870 accepted)[/b]

If she does not receive she will have to talk to the IT folks and give the the log extract in bold above.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

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New member login to club website does not work 1 year 4 months ago #89379

kms7xw Topic Author Offline New Member Posts: 3 Thank you received: 0	Ok thank you, what is the contact for the IT folks she can reach out to?
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New member login to club website does not work 1 year 4 months ago #89381

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

kms7xw wrote:
Ok thank you, what is the contact for the IT folks she can reach out to?

Brian is referring to the IT folks at fda.hhs.gov where the person works. There is no way we are going to know a contact there.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

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New member login to club website does not work 1 year 4 months ago #89383

Brian Offline Administrator Posts: 11660 Thank you received: 3880	Who ever controls her email service. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.