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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89786

  • Katherine
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I am unable to open a file from Member Downloads on my Apple MacBook Air.  I am using Safari as my browser.

 
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89791

  • SteveTheTechie
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What is your club number?

Could you please check to see if you still have the issue when using a different browser?  (e.g. FireFox)  

We need to determine if the issue is specific to one browser type.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89796

  • Katherine
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Club # 5281

I tried a different browser  Firefox. Same problem.  When I try to download it is then changed to a html.  I believe the format is  not compatible with Mac.  It worked fine until I believe an update was completed on the file manager.  
Thank you,
Katherine
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89797

  • SteveTheTechie
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Are you seeing any error messages or something displayed on the screen?

Some of our FTH ambassadors use Macs... I am curious if they are also seeing the issue.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89799

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5281 is not a valid club number for a FTH website.   Please provide a valid club number.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89804

  • Katherine
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Sorry for the typo - Club # 5821
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89805

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An Error message says that there is a problem with Javascript, that it has to be downloaded. It already was downloaded. I added Java Update 361 but still could not get the download to open.

Thank you,
Katherine
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89811

  • Brian
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What folder and what file are you referring to?

I was able to download your 800-Membership_Application.pdf with my MAC and safari.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Unable to open downloaded files from member downloads on my MacBook Air 1 year 3 months ago #89814

  • SteveTheTechie
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Try clearing your browser cache and see if that makes a difference.  (Let us know.)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: Katherine
Last edit: by SteveTheTechie.
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