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TOPIC:

Unique Visitors Counter broken 2 years 3 weeks ago #90550

Digistar2
Topic Author
Offline
Senior Member
Posts: 65
Thank you received: 14

The "unique visitors since" counter on our website has stopped counting new visitors. Instead, it is decrementing by an average of 1 per day. This has been going on for at least 3 months. Our Google Business Profile shows a healthy stream of visitors, so it's not a lack of same causing this problem.

hinoonhsv.toastmastersclubs.org/
Club 3963
John Williams, site admin

The websites you folks provide and support are great asset to Toastmasters everywhere.
Thanks for all you do.

The topic has been locked.

Unique Visitors Counter broken 2 years 3 weeks ago #90551

Pam Offline Administrator Posts: 3704 Thank you received: 1120	The counter rolls over the last year. You've probably had fewer new (unique) visitors this 'period' than you did for the same period a year ago. You can reset the counter
	The topic has been locked.

Unique Visitors Counter broken 2 years 2 weeks ago #90571

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

Pam is correct. The thing to understand here is that the "unique" criteria puts a burden on our database because the only way to verify that a new visitor is "unique" is if we store the IP addresses and/or device ID (the random text id we put in a cookie on your devices) of every unique visitor in our database so we can use that later for checking "new" visitors.

This means we have a massive DB table that just stores a bunch of IP addresses and/or device IDs.

This table size was getting out of hand, so I had to make a decision in the past that like a lot of features we have in FTH, we will give you the feature, but often with certain practical limits. In this case, the "limit" was the time frame for which we will keep the IP addresses and/or device IDs so that we can keep the related table to a sane, manageable size.

The following user(s) said Thank You: Digistar2

Last edit: by SteveTheTechie.

The topic has been locked.

Unique Visitors Counter broken 2 years 2 weeks ago #90572

Digistar2 Topic Author Offline Senior Member Posts: 65 Thank you received: 14	Steve, is the DB able to keep up with a year's worth for all websites? If not, is there a shorter span that we should use?
	The topic has been locked.

Unique Visitors Counter broken 2 years 2 weeks ago #90573

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	A year's worth seems ok. The following user(s) said Thank You: Digistar2
	The topic has been locked.

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