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TOPIC:

One member not receiving emails from the list 1 year 10 months ago #90602

djbrophy
Topic Author
Offline
New Member
Posts: 7
Thank you received: 1

Good day. One of our members is not receiving emails from the mailing list. This started about 2 weeks ago. The email address is This email address is being protected from spambots. You need JavaScript enabled to view it.. He says his ISP made some changes about that time. His ISP's tech support has not been very helpful. Can you see if messages are being sent to him? Any other suggestions would be appreciated. Thanks.

David Brophy
Club # 3935
middaymarauders.toastmastersclubs.org/

The topic has been locked.

One member not receiving emails from the list 1 year 10 months ago #90604

djbrophy Topic Author Offline New Member Posts: 7 Thank you received: 1	Hiya. This is what his ISP has asked for: Our email teams are currently looking for more info from the sending host to investigate. Here's what they are asking for below. Our engineers are asking for the sending host to attempt a manual telnet session including the xdumpcontext, and then to provide the output when complete. Thanks. David Brophy Club # 3935 middaymarauders.toastmastersclubs.org/
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One member not receiving emails from the list 1 year 10 months ago #90607

Brian
Offline
Administrator
Posts: 10441
Thank you received: 3862

looks like they changed something between May 24 and May 30

May 24 15:39:23 toastmastersclubs sendmail[14932]: 34OFdMjX014929: to= , ctladdr=  (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=131065, relay=mx.cogeco.ca. [129.158.33.68], dsn=2.0.0, stat=Sent (OK A3/9B-22675-BAF2E646) 

May 30 01:58:52 toastmastersclubs sendmail[2558]: 34U1Ra3x002555: to= , ctladdr=  (501/502), delay=00:31:16, xdelay=00:31:16, mailer=esmtp, pri=292858, relay=mx.cogeco.net. [129.158.33.68], dsn=4.0.0, stat=Deferred: Connection timed out with mx.cogeco.net.

Here is what they asked for.

$ telnet mx.cogeco.net 25
Trying 129.158.33.68...
Connected to mx.cogeco.net.
Escape character is '^]'.
220 2.0.0 mx.cogeco.net ESMTP ecelerity 4.4.0.19839 r(msys-ecelerity:tags/4.4.0.0^0) Fri, 09 Jun 2023 10:08:39 -0400
EHLO toastmastersclubs.org
250-mx03.cogeco.email-ash1.sync.lan says EHLO to 50.19.253.65:56488
250-PIPELINING
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-XDUMPCONTEXT
250 STARTTLS
MAIL FROM:<aganda@toastmastersclubs.org>
250 2.0.0 MAIL FROM accepted
RCPT TO:<jbooth@cogeco.ca>
250 2.1.5 Accepted for you
DATA
354 3.0.0 continue.  finished with "\r\n.\r\n"
Subject: Testmessage

This is a test.

.
550 5.6.0 Invalid header found (see RFC2822 section 3.6)

500 5.5.2 unrecognized command

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One member not receiving emails from the list 1 year 10 months ago #90624

djbrophy
Topic Author
Offline
New Member
Posts: 7
Thank you received: 1

The tech support people at Cogeco have responded with the following:

Our Email Administrators have returned their findings regarding your inability to receive email from This email address is being protected from spambots. You need JavaScript enabled to view it.

IP toastmastersclubs.org uses to send, 50.19.253.65, is listed on Abusix. 50.19.253.65 is managed by toastmastersclubs.org so toastmastersclubs will have to submit a delisting on their IP. Once completed, delivery should be normal moving forward.

Thank you
Cogeco Technical Support

Thanks very much for your help Brian.

David Brophy
Club # 3935
middaymarauders.toastmastersclubs.org/

Last edit: by djbrophy.

The topic has been locked.

One member not receiving emails from the list 1 year 10 months ago #90626

Brian Offline Administrator Posts: 10441 Thank you received: 3862	Our IP address is not listed. lookup.abusix.com/search?q=50.19.253.65IP 50.19.253.65 is not listed.Good news: you’re not listed!
	The topic has been locked.

One member not receiving emails from the list 1 year 10 months ago #90655

djbrophy Topic Author Offline New Member Posts: 7 Thank you received: 1	Hi. I've passed that info along to Jeff, and then to Cogeco. In the meantime, I had Jeff send a test message to our list (at about 4:30am today EDT) and I did not receive the message from the list. Could this be part of the problem? Thanks. David David Brophy Club # 3935 middaymarauders.toastmastersclubs.org/
	The topic has been locked.

One member not receiving emails from the list 1 year 10 months ago #90661

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Yeah, it is likely that Jeff cannot send any emails to the FTH email address if his company is blocking the FTH server. Have a different member try to send to the list and see what happens. You also may want to have Jeff try to send from a different email address, like a free email address (not a company email address) like gmail, outlook, yahoo, etc.
	The topic has been locked.