TOPIC:

Dear Support,Over the past three weeks, I have randomly receive the  following emails with the subject line, Please confirm you are *not* a Member of Club 654507 , on July 1st and July 15th, without ever actually initiating such a request on either date. I am member of Club 654507 and serve as our club VPPR and was inquiring whether there are any known issues that  have  been reported recently with confirmation of not being member" messages being  generated to members even if the member did not initiate the action.

Have been a member for years and had never previously received such a message before.Thanks in advance for any insightAnthony White

Hello Anthony:
Thank you for reaching out to FTH Support.  Would you please provide us with your link to your website, as well as your club number.  Thank you in advance.
 

Hello Phyllis:
Thanks for your reply.  Yes. Our club number is 654507 and the website link is  654507.toastmastersclubs.org/ 

 

Are you sharing your email from your club?
The message only comes if you click or use the link at the bottom of your club emails.

Thanks for your response Brian.  No. We typically communicate thru the club email. I personally only communicate with a handful of members using personal email.

I did not click the link at any point.

If you have forwarded an agenda (addressed to you) to anyone, that person can click on the link. The same applies if the recipient has forwarded it on to yet another person. If the not-a-member messages are only happening occasionally, this might be the reason.

I have never forwarded an agenda myself, but does that means it would be possible for it to occur if the agenda is forwarded by another member?

The link at the bottom of the emails is specific to each member of a club.

I never forwarded an agenda nor clicked any links.  The only other thing is the timing occurred on dates - July 1st and July 15th -- in which we had meetings. 

I think the thing that people are trying to point out here is that the links are static and are tied to original recipient of each email.  If, for any reason the email gets forwarded on to another person, the links at the bottom do not get updated to reflect the new recipient... there is no way to do that in email.

Brian has suggested having the user enter their email address again in on the landing page as a way to verify that their identity matches that of the original recipient, but I have not yet added that additional step.   I am also a bit concerned that adding too many steps may make it too hard for someone who legitimately is not a member now to just remove themselves from the members list.   If it is too hard, the now former member may be inclined to put our emails on their junk mail list... we do not want that as it could create problems for the system's email reputation.

Thanks for the responses.  I think Brian's suggestion would be fine as all clubs will potentially have members of varying levels of comfort with technology that it might not be a bad option.