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Please reset Email Bounce Count 1 year 6 months ago #91126

TonyCefai Topic Author Offline New Member Posts: 7 Thank you received: 1	Hi, Please reset bounce email count for This email address is being protected from spambots. You need JavaScript enabled to view it. as I am unable to send emails to members. Club number is 7851. Website is holroyd.toastmastersclubs.org/ Thank you
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Please reset Email Bounce Count 1 year 6 months ago #91131

Pam
Offline
Administrator
Posts: 3617
Thank you received: 1103

You don't have a bounce log, and I don't see any issues with your email address, except that sometimes you use all lowercase letters. email addresses should be case insensitive. Some of our records seem to log the lower and mixed case versions of your address separately - I'm not sure whether that is a problem on our side or your ISP side. All lower case seems to be working.

What error message are you getting and what email address (include upper/lower case) are you using when you get the error?

The topic has been locked.

Please reset Email Bounce Count 1 year 6 months ago #91134

TonyCefai Topic Author Offline New Member Posts: 7 Thank you received: 1	I have attached a screenshot of the email I am receiving when I email from This email address is being protected from spambots. You need JavaScript enabled to view it. to members at "This email address is being protected from spambots. You need JavaScript enabled to view it.". Do you think it could be my ISP is the issue? Attachments:
	The topic has been locked.

Please reset Email Bounce Count 1 year 6 months ago #91135

Pam Offline Administrator Posts: 3617 Thank you received: 1103	I'm not an expert in this area, but the way I read that, your IP address is on a blacklist - I did a search and it timed out almost instantly. If you're on NBN, try resetting your router - mine changes IP address every time I do that. Otherwise contact your ISP.
	The topic has been locked.

Please reset Email Bounce Count 1 year 6 months ago #91142

TonyCefai Topic Author Offline New Member Posts: 7 Thank you received: 1	Thank you Pam. I reset my router which did not fix the issue but I did connect not using NBN and the email was sent successfully. I will check with my ISP on why this is occurring. Thanks again for your suggestions.
	The topic has been locked.

Please reset Email Bounce Count 1 year 6 months ago #91143

Brian Offline Administrator Posts: 10399 Thank you received: 3853	Read the message it tells you why the email bounced. Your ISP server is responsible for sending the email and it is the one that is blocked.
	The topic has been locked.