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TOPIC:

Can't change new member's name & phone number 6 months 4 weeks ago #91460

Digistar2 Topic Author Offline Senior Member Posts: 58 Thank you received: 13	I can't change the name of one of our new members and he can't log in. The last name is in there incorrectly. His first name is Paul. I am the admin. John Williams club 3963
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Can't change new member's name & phone number 6 months 4 weeks ago #91466

rhtaylor3
Offline
FreeToastHost Ambassador
Posts: 557
Thank you received: 160

When he attempts to login, he can begin typing his name and a drop-down list will appear with this name as entered in Membership Management. If he selects this instead of typing in what it should be, he can login. If this succeeds, he can make the corrections himself in his member profile.

When you attempt to save the changes in Membership Management does an error message appear? Such as "You have errors in your form below. Please scroll down and correct the following:"

Inability to save changes is often due to a conflict with an email address. This doesn't appear to be the case with Paul as he has already successfully completed the opt-in. Clear cache and reload the site from the server as first steps to resolve why changes in Membership Management to his name and phone have not succeeded. Please include error messages and screen shots to provide necessary info for us to investigate further.

Richard Taylor
--
Club #7045
GOOD MORNING! Toastmasters
www.goodmorningtoastmasters.com

The following user(s) said Thank You: Digistar2

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Can't change new member's name & phone number 6 months 4 weeks ago #91468

Digistar2
Topic Author
Offline
Senior Member
Posts: 58
Thank you received: 13

Paul has tried your first suggestion. It won't let him login.

When you attempt to save the changes in Membership Management does an error message appear? Such as "You have errors in your form below. Please scroll down and correct the following:" No.

I tried reloading from the server. No change.

I normally use FireFox. I tried opening Membership Management from Chrome. That didn't help. That should be the equivalent of clearing the browser cache. I'd rather not clear the FireFox browser cache as I would have to manually enter a gazillion passwords.

The topic has been locked.

Can't change new member's name & phone number 6 months 3 weeks ago #91492

Digistar2 Topic Author Offline Senior Member Posts: 58 Thank you received: 13	I fixed the problem. Deleted the defective Paul data from Membership Management and put good new data in. Should have tried that earlier. Thanks for your suggestions rhtaylor3 The following user(s) said Thank You: rhtaylor3
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