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Club website has disappeared 11 months 6 days ago #91922

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Lennox Lightning Toastmasters Club - Free Toast Host website: www.lennoxlightningtm.org has vanished. 

Clicking on the link takes us to the page to request a new website: www.toastmastersclubs.org/welcome/?HPHn

We have our FTH club website for over 10 years, and it has always functioned well.  Please can you retrieve it for us?

Many thanks,
Esther Button
VPE Club 674926
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Club website has disappeared 11 months 6 days ago #91923

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Please make sure that your DNS records are set up as per this documentation - support.toastmastersclubs.org/doc/item/dns-settings-overview
You might need to contact your registrar for help with that.

In the meantime you can always access your site using the club number url: 674926.toastmastersclubs.org/
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
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Club website has disappeared 11 months 6 days ago #91924

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the admin console needs to have your domain name in order to work

Custom Website Domain is blank

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Club website has disappeared 11 months 5 days ago #91930

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Thanks Pam.  It's a relief to know that we can still access our website.

I'll review the documents you sent the link to.  Is our registrar the same person as our webmaster?  I'm currently the webmaster, but I have no idea who the registrar is. 

Many thanks,
Esther Button
VPE Club 674926
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Club website has disappeared 11 months 5 days ago #91931

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Try Brian's suggestion first, add your domain name to the admin console
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
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Club website has disappeared 11 months 5 days ago #91932

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I've checked the information on our FTH website and there is no Registrar Information (for Custom Website Domains).  It appears we do not have a Custom Website Domain.
As far as I know, no changes have been made by any of our members to our website, and yet it disappeared.  Do you know how this could have happened?  

Many thanks,
Esther Button
VPE Club 674926
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Club website has disappeared 11 months 5 days ago #91933

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Hi Brian,
Thank you for your reply.  The website alias was blank, so I entered lennoxlightningtm.org but it would not allow this.  It only allowed lennoxlightningtm, so I changed it to this, and now the website has become lennoxlightningtm.toastmastersclubs.org

Is there a way that I can remove the 'toastmastersclubs.org' part at the end of the URL so that it becomes lennoxlightningtm.org once again?

Many thanks,
Esther
VPE, Club 674926
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Club website has disappeared 11 months 5 days ago #91934

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I've put in the domain name lennoxlightningtm.org  (The www part won't take - I'm guessing that is because the DNS records haven't been set up properly) 
This is a custom domain that your club has paid for.  FTH only provides the text boxes in the admin console for you to make appropriate notes for future reference - e.g. when it expires...)
The alias and the club number access use the free URLs all FTH sites get using the FTH domain.  We have no access to your custom domain.  The documentation details what you need to make it work properly
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
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