TOPIC:

Hi all,
We have it set up on Find a Club on the TI website to go to This email address is being protected from spambots. You need JavaScript enabled to view it..  We can't figure out where these emails are going.  When I go to FTH and select this email or the contact us form--even emailing myself I don't receive the emails.  I also have the system set up to email myself and our VPE any inquiries.  I have 2 questions. 
*  How can I figure out where Contact us emails are going? or are they going?
*  Why is it that we are not receiving emails even when we have selected myself and VPE to receive emails?

Thank you.  Mary Hoftiezer, Pioneer Toastmasters 
 

Please send your club number 

Also are your the administrator as well as VPE
 

Ask your administrator to login, select from website settings click on drop down arrow
email and contact forms - refer to below information and select 
President, VPE and VPM its your choice who will receive those emails. an email will be transmitted to those committee members


Contact formsWritten by Jane Atkinson on 07 December 2021. Posted in  Documentation There are two forms for contacting the club directly from the website. The Contact form allows a member of the public to get in touch with the club, while the Mentoring form is for members only.Contact formContact form redirects can be set by officer role OR by member name.  Enable/disable This email address is being protected from spambots. You need JavaScript enabled to view it. email address. This is a publicly accessible email address and sometimes is the target of spam. If you're getting a lot of spam, you might want to turn this address off entirely.
 

I can see the emails being forwarded - in fact there was even a TI (clubleads) contact request.

Please make sure that your DNS records are set up correctly as described here:  support.toastmastersclubs.org/doc/item/dns-settings-overview
I can only see the 'www' record, I don't see your mail records.
 

Hi! club 2932 and I am President.

Hello Pam,  I think you are correct about the DNS records.  I will try to work through this.  Thank you.

I've been digging around and your DNS records actually look good.
I've made a small change - please try again and let me know if it works now. 
If it does it might help solve similar problems for others using custom domains

Hi Pam, I just reloaded the website and tried again. Thus far, it has not worked.....

On the Email & Contact Forms console / Contact Us Form tab, try removing either your name or the President role 
Perhaps something is happening because the message is trying to go to you twice (we normally catch duplicates, and I can only see one going through, so I'm clutching at straws now)

Yahoo won't let you use your email as both the recipient and the sender.
To send the contact for use your gmail address and then your yahoo account should receive.
Check your yahoo spam box to see if the contact forms are there.
 

Hi Pam, OK. I did that and it is still not working.

Please refer to Brian's post above.
Are the messages getting to your VPE?