Welcome, Guest
Username: Password: Remember me
Forgot your password? Forgot your username? Create an account
Forum
Support Requests
Public Forums
Support Requests
Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
×

~~~~~~~~~~~~ IMPORTANT INFORMATION -- Please read! ~~~~~~~~~~~~

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the strikethrough member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.
  • Page:
  • 1

TOPIC:

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 8 months 14 hours ago #92572

  • Catriona
  • Catriona's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 25
  • Thank you received: 1
Hello - I had to restart this topic as Bell MTS has asked for more information and if you could do a test so they can discover why the emails are not getting through. Here is what they asked for.

Have your host complete the steps below.

telnet  mx.mymts.net  25 
XDUMPCONTEXT 

It will provide logs we require. Have the host screenshot these logs and send them to This email address is being protected from spambots. You need JavaScript enabled to view it.with the subject line "Ticket 2024041500085228".
Once you have confirmed your host has sent this to us please call us back to let us know as we do not monitor that mailbox.

Is it possible for you to do that? 

Fingers crossed as I have been working on this with them for over a month now, and I do not always remember to forward the agenda emails to the BellMTS users.

Thanks for any assistance you can provide.

Catriona
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 8 months 13 hours ago #92573

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12015
  • Thank you received: 3948
Here is what they asked for you will have to send it to them
telnet  mx.mymts.net  25
Trying 140.238.150.69...
Connected to mx.mymts.net.
Escape character is '^]'.
220 2.0.0 mx.mymts.net ESMTP ecelerity 4.4.1.20033 r(msys-ecelerity:tags/4.4.1.0^0) Thu, 18 Apr 2024 14:53:36 -0400
XDUMPCONTEXT
250-[connection] "mx" "true"
250-[connection] "dp_peer_ip" "50.19.253.65"
250-[connection] "accept_time_us" "1713466416624099"
250-[connection] "rpss" "97"
250-[connection] "vnawl_response" "true"
250-[connection] "dns_status" "SUCCESS"
250-[connection] "pathway" "default"
250-[message   ] "sieve_seen" "true"
250 2.0.0 XDUMPCONTEXT complete

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 3 weeks ago #92596

  • Catriona
  • Catriona's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 25
  • Thank you received: 1
Hi Again:

Bell MTS have asked for some more information- I am copying the email i received from them ..Regarding the open Ticket regarding your toast masters email issue. The text below will allow you to run a test from your sending IP address end. The output you get will be what we would need you to copy and paste in its entirety. This information will help in resolve the trouble you have been having. 
start the line below
telnet  mx.mymts.net  25EHLO  toastmastersclubs.org MAIL FROM: <This email address is being protected from spambots. You need JavaScript enabled to view it.>RCPT TO: <This email address is being protected from spambots. You need JavaScript enabled to view it.>DATAFrom: "agenda" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
To: "craegparker" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: telnet test
Date: Tue, Apr 23 2024 13:50:00 -0400Telnet test message.
.
XDUMPCONTEXTQUIT---Enter upto the line above----Please copy and paste the infromation you get back into a notepad and then send that back to us as a attachment to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please also reply to use here so we know to look into it further. Ticket BMFE-2812 - 2024041500085228Thank you,Allan
Bell MTSIf you have any other questions or concerns, please feel free to respond to this email or use our website,  www.bellmts.ca  under Contact Us.  You can also reach Bell MTS Customer Care at 204-225-5687 (CALLMTS) or toll-free Canada-wide at 1-800-883-2054. NOTE - when I spoke to them, they indicated that they need a copy of the whole test output to give to their email provider. They will calle me back on Monday to check on whether I have uploaded everything from the new test.

Thanks for ANY help you can provide and I feel really badly asking you for more. 

Catriona Younger
 
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 3 weeks ago #92611

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12015
  • Thank you received: 3948
Here is is as best as I could figure it out as you dropped all the spacing when you posted the request.
telnet  mx.mymts.net  25
Trying 140.238.150.69...
Connected to mx.mymts.net.
Escape character is '^]'.
220 2.0.0 mx.mymts.net ESMTP ecelerity 4.4.1.20033 r(msys-ecelerity:tags/4.4.1.0^0) Sat, 27 Apr 2024 18:58:44 -0400
EHLO  toastmastersclubs.org
250-mx.mymts.net says EHLO to 50.19.253.65:48112
250-STARTTLS
250-XDUMPCONTEXT
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 PIPELINING
MAIL FROM: <agenda@toastmastersclubs.org>
250 2.0.0 MAIL FROM accepted
RCPT TO: <craegparker@mymts.net>
250 2.1.5 Accepted for you
DATA
354 3.0.0 continue.  finished with "\r\n.\r\n"
From: "agenda" <agenda@toastmastersclubs.org>
To: "craegparker" <craegparker@mymts.net>
Subject: telnet test
Telnet test message.
.
550 5.6.0 Invalid header found (see RFC2822 section 3.6)
XDUMPCONTEXT
250-[connection] "dns_status" "SUCCESS"
250-[connection] "ehlo_domain" "toastmastersclubs.org"
250-[connection] "can_relay" "true"
250-[connection] "dp_peer_ip" "50.19.253.65"
250-[connection] "connection_rcpt_count" "1"
250-[connection] "vnawl_response" "true"
250-[connection] "accept_time_us" "1714258724435684"
250-[connection] "mx" "true"
250-[connection] "mailfrom_time_us" "1714258746812619"
250-[connection] "rpss" "97"
250-[connection] "ehlo_string" "EHLO  toastmastersclubs.org"
250-[connection] "pathway" "default"
250-[connection] "message_rcpt_count" "1"
250-[message   ] "mailfrom_domain_status" "noerror"
250-[message   ] "spf_header" "pass (mx.mymts.net: domain toastmastersclubs.org designates 50.19.253.65 as permitted sender)"
250-[message   ] "mailfrom_string" "MAIL FROM: <agenda@toastmastersclubs.org>"
250-[message   ] "rcptto_string" "RCPT TO: <craegparker@mymts.net>"
250-[message   ] "Authentication-Results: mx.mymts.net smtp.mail=agenda@toastmastersclubs.org" "; spf=pass"
250-[message   ] "local_domain" "yes"
250-[message   ] "spf_identity" "agenda@toastmastersclubs.org"
250-[message   ] "sieve_seen" "true"
250-[message   ] "mailfrom_localpart" "agenda"
250-[message   ] "mailfrom_domain" "toastmastersclubs.org"
250-[message   ] "spf_dnssec" "insecure"
250-[message   ] "rcptto_localpart" "craegparker"
250-[message   ] "spf_status" "pass"
250-[message   ] "rcptto_domain" "mymts.net"
250 2.0.0 XDUMPCONTEXT complete
QUIT
221 2.3.0 mx.mymts.net closing connection
Connection closed by foreign host.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 3 weeks ago #92614

  • Catriona
  • Catriona's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 25
  • Thank you received: 1
I am so sorry - I saw that the spacing was not there and thought that perhaps this request was closed. That is why I re-posted it with the proper spacing. I am feeling very badly about taking up so much if your time, i will send this information to them and speak to them on Monday. If they send me something else, it is best to add to this? Sincerely thankful for all you do.
Catriona
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 2 weeks ago #92615

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12015
  • Thank you received: 3948
Sure.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 2 weeks ago #92648

  • Catriona
  • Catriona's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 25
  • Thank you received: 1
Here we go again...Bell MTS sent me an email that says 

The ticket was sent back indicating the information that was sent back over to us did not have the expected information attached.

I will send you a copy of the results that we would expect to recieve back with the request we previously sent you. Hopefully this helps in getting them to submit the information back.

I have sent the information as a attachment. Ticket 2024041500085228 BMFE-2812

Thank you,Allan

Bell MTS 

here is the attachment...

Can you please run the test again, and send me the info?

Thanks,  Catriona

This message has an attachment file.
Please log in or register to see it.

The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 1 week ago #92660

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12015
  • Thank you received: 3948
the attachment you sent is gibberish.

Please just post what they sent in the forum thread.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557 7 months 1 week ago #92667

  • Catriona
  • Catriona's Avatar Topic Author
  • Offline
  • Junior Member
  • Junior Member
  • Posts: 25
  • Thank you received: 1
It looked like gibberish to me as well... But I figured out was one coded document,. I will let them know and ask them for the forum thread.

Catriona
The topic has been locked.
  • Page:
  • 1
Moderators: Pam, rhtaylor3, jliu, marc33, NotLiable, deedubbleyoo, NSB, Phyllis Kirouac
Forum
Support Requests
Public Forums
Support Requests
Emails to mts.net or mymts.net users not receiving - Club 5265 and 643557
Time to create page: 0.040 seconds
Powered by Kunena Forum