TOPIC:

Hello: 
I tried to search documentation on this feature under global settings, but it is unclear to me how it is supposed to work. Our club has had this option checked for quite some time, however, members are never getting notifications of role assignments. We currently have global settings to notify the toastmaster and club officers of people taking or dropping a role in the next 1 meeting. Does auto-notify tie to this 1 meeting designation? We create agendas for several months in advance and assign members to roles far out. We hoped that auto-notification would immediately send the notice of their role assignment even if the meeting is a month from now. 

Club 8159 
Thank you for any assistance/guidance you can provide. 

When you assign a role or the members signs up emails are generated.

Please give a specific example, agenda date, person involved and role assigned or selected.

Hi Brian, 
I have been with this club for 2.5 years - auto notifications to role assignees have never gone out to anyone, ever. The only notices that have worked are the ones we have checked above. But the feature "Also notify affected members of role assignment changes made in the dated agenda editor" does not work and never has according to past members. If you want to check history, feel free to look at my profile: Christie McCaulley or our president and IPP Rita Hewell or Shamaine Wynn. We tried troubleshooting ourselves and testing it but it does not do anything. We did turn on "confirm" and that seems to be working. 
Screenshot of our current settings attached. 

Hi again, 
If you need a specific instance to check: I just went in as admin and assigned Shamaine Wynn to humorist, Rita Hewell to timer, and myself to grammarian for the 7/31 agenda. None of us received an auto notification, and we have notifications enabled in our profiles. 
Thank you for investigating. 
Christie

I can see all the emails going out toSUCCESS (Form Email) Wed 2024/05/29 16:07:12 UTC Club:[8159] From:["Toni Mitchell"<This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[True Blue Toastmasters - Club 8159 2024-05-29 Meeting Notification: Role Change]

May 29 16:07:14 toastmastersclubs sendmail[15469]: 44TG7CF1015460: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=421852, relay=bcbsnc-com.mail.protection.outlook.com. [52.101.40.0], dsn=2.0.0, stat=Sent (<This email address is being protected from spambots. You need JavaScript enabled to view it.> [InternalId=183536837466230, Hostname=BY5PR12MB4292.namprd12.prod.outlook.com] 12202 bytes in 0.119, 99.562 KB/sec Queued mail for delivery)

Your email host is doing something with them, you will need to contact them. You can give them the second log extract to aid in finding the emails.

Hi again Brian, 
I would like to clarify: we ARE getting for the very next week. What we are NOT getting is changes BEYOND one week. What you are showing here is changes made for the very next meeting. Can you check on notifications for meetings *further out* than one week? That is where we are not receiving notifications. I gave you specific examples for the 7/31 meeting. I can do another test if you need another example.

Christie

Change "Notify the following people when a member TAKES a meeting role..." to the number of future meetings for which you wish to send out notifications.

This should allow "Also notify affected members of role assignment changes made in the dated agenda editor." to behave as you expect.

No selections in the drop-down list are required if you wish to notify only the member who was assigned the role.

EDIT! Okay, I came back and revisited your comment and compared it to our settings. I thought that the member notifications box was not tied to any selections above; however, I see now that was incorrect. We changed the number of meetings to 12 - they were all set to 1 before because we didn't want anyone flooded with notifications - and now that I've done that it appears the auto notifications to the member assigned to a role is now working. 

Thank you! Solved! For future: you might want to explain this better on the site or in the "how to" documentation how these settings interact.

"No selections in the drop-down list are required if you wish to notify only the member who was assigned the role." 

This is the part that is not working. All other notifications in the"Notify following people... " are working. What is NOT working are the member notifications when they are assigned a role in the future. We want to assign roles for next month for instance, and the member never receives a notice.