Welcome, Guest
Username: Password: Remember me
1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the strikethrough member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.
  • Page:
  • 1

TOPIC:

Custom e-mail group not working 3 months 1 week ago #93514

  • ChinookWing
  • ChinookWing's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thank you received: 1
We had set up a custom e-mail group (This email address is being protected from spambots. You need JavaScript enabled to view it.) to include our president, vice president education and treasurer for Toastmasters International to contact club but it is not working.  We do not know how long this has been going on.  Can you provide a list of troubleshooting steps to diagnose and solve problem.  I am the club website administrator but would not consider myself to be tech savvy.

Thank you for your assistance.
David Wing
Chinook 1448 Toastmasters
chinooktoastmasters.org
The topic has been locked.

Custom e-mail group not working 3 months 1 week ago #93515

  • Pam
  • Pam's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 3752
  • Thank you received: 1089
Please check your DNS settings with your custom domain provider - they aren't set up correctly.
Refer to the table in section 1.2 here support.toastmastersclubs.org/doc/item/dns-settings-overview
Your MX record is bad, and your www A record seems to be missing or garbled
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
The topic has been locked.

Custom e-mail group not working 3 months 5 days ago #93534

  • ChinookWing
  • ChinookWing's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 5
  • Thank you received: 1
I have checked our DNS settings with our custom domain provider. We currently have mail.renaissancetm.org (I have no idea where this came from) which according to the support document you provided should be mail.chinooktoastmasters.org.
The only A record listed points to 50.19.253.65 which is the FTH website. Since our only issue is e-mail, we can make the change the MX record to mail.chinooktoastmasters.org to see if the issue is corrected unless you have any further recommendations.

Thank you for your assistance.
David Wing
Chinook 1448 Toastmasters
chinooktoastmasters.org
The topic has been locked.

Custom e-mail group not working 3 months 5 days ago #93535

  • Pam
  • Pam's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 3752
  • Thank you received: 1089
You need 3 A records, you only have 2 - the one for www is missing
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, President 2024-2025 redlands.toastmastersclubs.org/
HOT, IPP 2024-2025 hot.toastmastersclubs.org
The topic has been locked.

Custom e-mail group not working 3 months 3 days ago #93554

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12015
  • Thank you received: 3948
1) the custom email groups can only be emailed by members of our club.

2) the contact email address is designed to be used as the club contact email address at toastmasters.org find-a-club, basecamp, etc

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: Pam
The topic has been locked.
  • Page:
  • 1
Moderators: Pamrhtaylor3jliumarc33NotLiabledeedubbleyooNSBPhyllis Kirouac
Time to create page: 0.040 seconds
Powered by Kunena Forum