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Can receive emails but not send? 2 months 5 days ago #93735

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 One of our club members (Club #9196) is able to receive emails from FreeToastHost, but when they send emails to members, the messages don't go through. The issue appears to involve their email account with @centurylink.org. When examining the email headers, I noticed that the "mailed-by" field is showing as centurylink.net, while the "signed by" field displays "mail2world.com."There are no bounce-back messages indicating a bad address, which makes it difficult to troubleshoot.any insight would be appreciated.
 
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Can receive emails but not send? 2 months 5 days ago #93737

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We will need a first name or email address so we can investigate.
Most probably the email is associated with a spammer email host and is blocked.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Can receive emails but not send? 1 month 4 weeks ago #93763

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Hi Brian,
This email address is being protected from spambots. You need JavaScript enabled to view it.
This member can receive but can't send.emails.
Club 9196.
Thanks
Leo
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Can receive emails but not send? 1 month 3 weeks ago #93768

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She hosts her email with a company that allows spammers and one of the multitude of IP addresses they use is probably blocked.
If she can provide the internet headers of the bounced emails it will give us a better chance of finding the block.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Can receive emails but not send? 1 month 3 weeks ago #93774

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from: jane.m <This email address is being protected from spambots. You need JavaScript enabled to view it.>
to: Leo Smith <This email address is being protected from spambots. You need JavaScript enabled to view it.>
date: Oct 19, 2024, 8:12 AM
subject: Re: Freetoast
mailed-by: centurylink.net
signed-by: mail2world.com
security: mail2world.com did not encrypt this message Learn more
: Important because previous messages in the conversation were important.

She doesn't get emails bounced back to her.
Last edit: by LeoSmith. Reason: more info
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Can receive emails but not send? 1 month 3 weeks ago #93776

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That is not an email header from her to a FTH email address.
Exactly what email address is she attempting to send to?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
Last edit: by Brian.
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Can receive emails but not send? 1 month 3 weeks ago #93786

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she is trying to send to "This email address is being protected from spambots. You need JavaScript enabled to view it."
she can receive emails from others that send to that email address.
Thanks
Leo
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Can receive emails but not send? 1 month 3 weeks ago #93805

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For the last 4 weeks I see no email from This email address is being protected from spambots. You need JavaScript enabled to view it. to the FTH server.

If she has sent email she will have to ask centurylink what they did with them as she should have received bounces if they were not deliverable.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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