TOPIC:

I am trying to streamline messages that are sent to new members - automatically through the portal, and manually by our VP-M, and VP-E.
I created a test user, and to my surprise, that user did not receive the "new member welcome" message that is configured in the Membership Management section of the Admin Console. Is that message sent automatically, or is the button to be clicked at the time when the user is added? If it is sent automatically, please help me understand why a message wasn't sent for my test user.

And by the way, the opt-in email seems to contain an error - the variable {{ clubname}} shows up in the text without being replaced with the actual clubname.

Many thanks.

Dan S

You haven't given us your club number so we can't be sure of what is causing your issues.  Please always provide your club number in your posts, or even better add it to your signature.

There is a setting to automate the new member welcome - documentation here: support.toastmastersclubs.org/doc/item/m...-management-settings
The {{clubname}} variable won't work if you have a space as shown in your post

Sorry for not including my club number. It is #1115312, Flatiron Toastmasters.

I added the space before {{clubname}} in this thread because I wasn't sure how variable names might be treated by your forum, but there is no space on the actual template... and I don't see where the opt-in template resides, and I supposed it might not be editable. The {{clubname}} appears properly earlier in the opt-in message.

Thanks again.

In the Membership Management console, go to the settings tab and check the box next to these instructions;

With this checked, any time a new member accepts the opt-in email, the new member welcome is automatically sent. You don't have to check this box each time a new member is added.

The opt-in email itself is not configurable by the club.

support.toastmastersclubs.org/doc/item/m...-management-settings

1. Thank you. I wasn't aware of the SETTINGS tab.
2. Since the opt-in message is not editable (for good reason), for what it's worth, just note that the opt-in message I received had an instance of the {{clubname}} code in it.

Best regards,

DS

Are you able to post the text of the email containing the {{clubname}} variable here please.  I haven't been able to reproduce that error

The message is below.

test test:

This is an automatically generated email. Your addition as a member to the
Flatiron Toastmasters (Club 1115312) website is pending--
please click one of the links below.

If you agree, your name, email address (if provided), and your phone number (if provided) will be stored in the website.
Your name or email address can be used to login to the website to update or remove any of your personal information stored.
Your email address is used as part of an email list to send you updates about the club and notifications
of upcoming club events and meetings.

If you decline to allow your contact information to be added, you will be *deleted* from the website contact list,
unable to login, and unable use the {{clubname}} website and its services.

If you AGREE to allow your contact information to be stored & used as described, click the following:
<flatiron.toastmastersclubs.org/index.cgi...9&_=1738851816.60288>

If you DECLINE to allow your contact information to be stored & used as described and want it deleted, click the following:
<flatiron.toastmastersclubs.org/index.cgi...9&_=1738851816.60288>

You will see a another screen to confirm your choice when you click the above links.

If you have any questions about this email, please contact the club website administrator Dan Strum by
replying to this email.

Regards,

The FreeToastHost Website Support Team
<support.toastmastersclubs.org>

Pam: If you decide to address that variable error, you might want to fix the grammatical error in the same message:

=0.8emYou will see a another screen to confirm your choice when you click the above links.