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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491)
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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 3 days 10 hours ago #94588

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Hello,

We have been getting a blank page for our website eastsidetoastmasters.org/ (Eastside Toastmasters, club number 3491). How can we fix it?

Thank you!

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 3 days 4 hours ago #94591

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3491.toastmastersclubs.org/ is working correctly

Your custom domain is not setup correctly these records are incorrect. Seems you have extra eastsidetoastmasters.org in the first collumn.

www.eastsidetoastmasters.org. 3600 IN    CNAME    eastsidetoastmasters.org.eastsidetoastmasters.org.
eastsidetoastmasters.org.eastsidetoastmasters.org. 3600    IN A 50.19.253.65

Please read the documentation
support.toastmastersclubs.org/doc/item/dns-settings-overview


 

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 2 days 21 hours ago #94594

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Thanks for your reply. Fixed the domain name, but even before that both eastsidetoastmasters.org/ and 3491.toastmastersclubs.org/ are giving a blank page. I can confirm this by doing a View Source. The html is landing in the browser but it's rendering a blank page.

Is it possible to roll back our home page to a previous version of the html code? Also, how can we do the roll back to the previous version of a web page?

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 2 days 21 hours ago #94595

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3491.toastmastersclubs.org/ works correctly, I see your home page.

What was the last change you made to the home page?
What browser are you using?
What operating system?

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 2 days 20 hours ago #94596

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The last change was when our VPPR uploaded an image banner about Obama speechwriter Terry Szuplat presenting at our club this Thu. Can you remove that banner?

I have tested with Chrome and Firefox on Windows and Android. Other members of our club have tested too. Shows the same blank page. 

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 2 days 54 minutes ago #94602

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Any update? Thanks.

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 1 day 17 hours ago #94605

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Your website opens up for me using both the FTH and custom URLs, and on two different browsers
Try clearing your cache
Or try going in via your directions page and see if that "fixes" it:  3491.toastmastersclubs.org/directions.html
 

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 1 day 17 hours ago #94606

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I was able to go in via 3491.toastmastersclubs.org/directions.html and after that the site started working. Didn't need to clear the cache or change anything.

As I said earlier, the site wasn't working for other members as well. It appears there's a bug somewhere.

Also, I updated info in the "Meeting info/directions" tab, but it still shows old info when I view the home page. This info appears at the top of the home page and appears only the first time you visit the website so you'll have to clear cookies to see it again.

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 1 day 16 hours ago #94607

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1) Please be specific when reporting issues, someone change the floating text.
2) We do not fix your content. We will remove it and you can rebuild it.
3) You are responsible for backing up your content before making changes. See documentation.
support.toastmastersclubs.org/doc/item/backup-your-site
4) Here is your content for your floater messages. They should be more that oneline and shouldn't have html.
Member Floater Text for club/district '3491' cleared.  Original contents were as follows:
------------------------------------------------------------------------------------------------------------------------------------------------------
<div>
<div style="text-align:center"><strong>Eastside Toastmasters #3491 meets online via Zoom.</strong> Thursdays, 6:30 - 8:00 PM.<br />
Please join the meeting before 6:25 PM to allow the meeting to start on time.<br />
<a href="https://us02web.zoom.us/j/789371114?pwd=eFJFVEkvdFpPY0xldkh0aE5GVGJkQT09">Zoom Link (click here)</a><br />
<br />
Please email our Vice President Membership (click here) to get the password needed to access the meeting. As a courtesy to the VPM, please send the email at least 24 hours in advance of the meeting to allow time for a response.<br />
<br />
<strong>The first Thursday of the month, Eastside Toastmasters #3491 meets in-person at the Creekside Covenant Church, Room E112 (Education Building).</strong> <strong>The next in-person meeting will be on February 6th. Directions: </strong><a href="https://maps.app.goo.gl/6aMa7i4Lz9MazKHJ7" style="color:blue; text-decoration:underline">https://maps.app.goo.gl/6aMa7i4Lz9MazKHJ7</a></div>
</div>

======================================================================================================================================================

Non-member Floater Text for club/district '3491' cleared.  Original contents were as follows:
------------------------------------------------------------------------------------------------------------------------------------------------------
<div>
<div style="text-align:center">
<div>
<div style="text-align:center"><strong>Eastside Toastmasters #3491 meets online via Zoom.</strong> Thursdays, 6:30 - 8:00 PM.<br />
Please join the meeting before 6:25 PM to allow the meeting to start on time.<br />
<a href="https://us02web.zoom.us/j/789371114?pwd=eFJFVEkvdFpPY0xldkh0aE5GVGJkQT09">Zoom Link (click here)</a><br />
<br />
Please email our Vice President Membership (click here) to get the password needed to access the meeting. As a courtesy to the VPM, please send the email at least 24 hours in advance of the meeting to allow time for a response.<br />
<br />
<strong>The first Thursday of the month, Eastside Toastmasters #3491 meets in-person at the Creekside Covenant Church, Room E112 (Education Building).</strong> <strong>The next in-person meeting will be on February 6th. </strong><strong>Directions: </strong><a href="https://maps.app.goo.gl/6aMa7i4Lz9MazKHJ7" style="color:blue; text-decoration:underline">https://map&

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 1 day 16 hours ago #94608

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Please see the attached screenshot of the "Meeting Info/Directions" source code and the old version that's rendered in the browser.

I did save the change and logged out of the admin console after updating the source code.
I did clear the cache and reload the home page.
Attachments:

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We get a blank page for https://eastsidetoastmasters.org/ (club # 3491) 1 day 12 hours ago #94609

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I've removed your floater messages - as Brian stated above, they are too long, and the content you had there is not their intended purpose.  They are causing your website issues. 
If you need that information shown, put it inside your home page, or include in the directions & /or Contact Us forms as appropriate

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