valid email being rejected by FTH

Treegirl wrote:

Okay, I will pass on the message. I have seen in some of the other posts something about adding an email address to the white list? Would this help in her case?

To be clear, the particular whitelist that would matter in this case is the whitelist with the users email agent / email provider (whitelist FTH server email address) and *not* your club website email whitelist in the admin console. In other words, the user's email agent needs to be "told" to allow email from the FTH server (don't block us). This is different from the whitelist in the admin console--that is used to tell the server not to block emails it *receives*.

I only bring this up as I think sometimes people get confused by which whitelist is relevant.

Thank you for the addition information. Very helpful to me as I learn how to manage the website. I have passed on the information to her. I am sure she will get it resolved now that you have explained where the problem is. Have a great day!