~~~~~~~~~~~~ IMPORTANT INFORMATION -- Please read! ~~~~~~~~~~~~

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the [strike]strikethrough[/strike] member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.

Custom Page Not Available

More
8 years 11 months ago #57999 by la@lawrenceandre.com
We have a custom page on our website called upcoming_roles.html. Whenever we try to go to it this morning, the site takes us back to the main home page. We've had members report this problem before. Any idea what is happening? My guess is that it will fix itself, but this is a page we use a lot and it causes our members grief when it is unavailable.

Club 1928
Earlybird Toastmasters
Overland Park, KS
The topic has been locked.
More
8 years 11 months ago #58000 by SteveTheTechie
You have not given us your club number...
The topic has been locked.
More
8 years 11 months ago #58002 by la@lawrenceandre.com
Oops...sorry about that oversight. We are club 1928...Earlybird Toastmasters in Overland Park, KS.

Club 1928
Earlybird Toastmasters
Overland Park, KS
The topic has been locked.
More
8 years 11 months ago #58003 by la@lawrenceandre.com
My gut tells me it has something to do with how the website recognizes if the user is logged in or not because these are member-only pages. I'm not sure how the site it built, but maybe there is a problem with a cookie or cache?

Club 1928
Earlybird Toastmasters
Overland Park, KS
The topic has been locked.
More
8 years 11 months ago - 8 years 11 months ago #58004 by SteveTheTechie
Your log-in is good for 24 hours of use only--your login cookie will expire after 24 hrs unless the system renews it as you use the system. (This is by design, as keeping everyone logged in all the time has the effect of increasing the amount of information being sent from server which can degrade overall system performance.)

So, if you try to access the page after 24 hours of non-use, you will get directed to the home page.

It has been suggested to show a log-in pop-up in this case (24 hrs of non-use), and that is something I may well implement in the future as a way to lessen any confusion.
Last edit: 8 years 11 months ago by SteveTheTechie.
The topic has been locked.
More
8 years 11 months ago #58007 by la@lawrenceandre.com
All that makes sense. In the case of my problem, this is happening immediately after login. It's not after a period of inactivity. The button on the left-hand side still shows the member's name, but the link just goes back to the homepage instead of the custom page. The behavior is not consistent between browsers, devices, etc. Something strange (and probably difficult to track down) is happening.

Club 1928
Earlybird Toastmasters
Overland Park, KS
The topic has been locked.
Time to create page: 0.266 seconds