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TOPIC:

Members not getting access 4 years 3 months ago #78445

jameshurford@icloud.com Topic Author Offline New Member Posts: 6 Thank you received: 0	A couple of our members are having trouble getting access to our club website. We've signed them up as members on the site. They've received the email they've been sent and accepted. They still can't access the site. Can you please help? James Anglia Communicators #3380
	The topic has been locked.

Members not getting access 4 years 3 months ago #78446

Brian Offline Administrator Posts: 11658 Thank you received: 3880	at least their first names and the error they are receiving. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Members not getting access 4 years 3 months ago #78447

jameshurford@icloud.com Topic Author Offline New Member Posts: 6 Thank you received: 0	Greg Pogonowski, DTM Can't access site Kathy Shaw Can't access site James Anglia Communicators #3380
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Members not getting access 4 years 3 months ago #78448

Brian Offline Administrator Posts: 11658 Thank you received: 3880	"Can't access site" what does this mean? 1) They cannot even see the site? 2) The cannot log in? You need to give us more information so we can start looking atwhat is wron/ Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Members not getting access 4 years 3 months ago #78449

jameshurford@icloud.com Topic Author Offline New Member Posts: 6 Thank you received: 0	They can't login Which means they aren't receiving our agenda emails and they can't sign up for roles We have tried to achieve access for Greg Pogonowski a couple of times. He's accepted the link but still can't get in. I'm a bit stumped as to why not. James Anglia Communicators #3380
	The topic has been locked.

Members not getting access 4 years 3 months ago #78450

Brian
Offline
Administrator
Posts: 11658
Thank you received: 3880

If The site admin logged in and went to the member management are they would have seen this message.

The following 2 people have NOT YET ACCEPTED
their addition (not yet "opted-in") and will be
DELETED SOON:

Amit Mehta (Prospect), deleted after 6 days,
Greg Pogonowski, DTM (Member), deleted after 5 days

You need to log in and resend the opt-in emails for FTH.
When he clicks the link does he receive any errors?
The link is only good for one attempt then you have to resend the link again.

For Kathy she is using hotmail.com and needs to follow this doc so she receives the emails from the club website
support.toastmastersclubs.org/doc/item/e...embers-receive-email

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

Members not getting access 4 years 3 months ago #78451

jameshurford@icloud.com Topic Author Offline New Member Posts: 6 Thank you received: 0	Not so worried about Amit as he's not as member yet I did see the message on the site that Greg hasn't accept yet. But he told us that he has on two different attempts. As I am not standing over his shoulder when he's doing this, I can't verify if it correct or if he is doing it properly. James Anglia Communicators #3380
	The topic has been locked.

Members not getting access 4 years 3 months ago #78452

Brian Offline Administrator Posts: 11658 Thank you received: 3880	Did you read the answer for Kathy? I still need the error Greg is receiving when he clicks the link. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Members not getting access 4 years 3 months ago #78453

jameshurford@icloud.com Topic Author Offline New Member Posts: 6 Thank you received: 0	Kathy Shaw mentioned to me that she isn't getting access. No idea why not and I haven't seen any error messages. I can speak her again to find out more. There is a club meeting on Monday evening. As far I know Greg is getting security denied message. I can ask him via WhatsApp exactly what the problem is. James Anglia Communicators #3380
	The topic has been locked.

Members not getting access 4 years 3 months ago #78456

jameshurford@icloud.com Topic Author Offline New Member Posts: 6 Thank you received: 0	I have spoken to Greg Pogonowski I reset to link to join our club website Attached are screen shots of what he got and the steps he took He accepted the link Got to Member login Still no joy James Anglia Communicators #3380 Attachments:
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Members not getting access 4 years 3 months ago #78459

Brian Offline Administrator Posts: 11658 Thank you received: 3880	there was an issue with the cert, i have regenerated. Please have him try again. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

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