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TOPIC:

Request Admin Change Not Working 3 years 9 months ago #80554

creuning
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

I need assistance resetting access for FTH. The login user is no longer in the club, nor does she have access to the email she was using to log in. There seems to be no other way to request an admin change so any help from Free Toast Host will be much appreciated.
Club #787850
New email admin to be This email address is being protected from spambots. You need JavaScript enabled to view it..
Thank you,
Catherine

The topic has been locked.

Request Admin Change Not Working 3 years 9 months ago #80555

Brian Offline Administrator Posts: 11654 Thank you received: 3880	Please follow these instructions Changing site administrators when the previous one is no longer available support.toastmastersclubs.org/doc/item/w...-no-longer-available Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Request Admin Change Not Working 3 years 9 months ago #80556

creuning Topic Author Offline New Member Posts: 4 Thank you received: 0	Thank you! It was particularly confusing before learning I didn't have a member login (since I've had a Toastmasters.org login for several years) and the error messages wasn't explaining that. I now have a FTH login here, which allowed the "Submit" button to appear as clickable on the Request Admin Change page. Much appreciation, Catherine
	The topic has been locked.

Request Admin Change Not Working 3 years 9 months ago #80557

Brian Offline Administrator Posts: 11654 Thank you received: 3880	Your forum id has nothing to do with the change request! Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Request Admin Change Not Working 3 years 9 months ago #80558

creuning Topic Author Offline New Member Posts: 4 Thank you received: 0	Is there an explanation of why it wasn't allowing the Submit button to appear as clickable yesterday?
	The topic has been locked.

Request Admin Change Not Working 3 years 9 months ago #80559

Brian Offline Administrator Posts: 11654 Thank you received: 3880	You had not completed all the information and ticked the final box at bottom. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Request Admin Change Not Working 3 years 9 months ago #80560

creuning
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

The club number, my name, my email address (both times and matching exactly), and the box for having reviewed and agreeing to the terms of use was checked. It didn't seem to register my email address as an acceptable email yesterday, but it does today. Perhaps it was a temporary system glitch. I'd read that the login for the support forum is different from the FTH login, so I was surprised when the Admin Change Request was allowable and went through today.
Hopefully, my fellow club member whose email address is listed as the contact on the TMI website will receive the Admin Change email and be able to complete the process.
Thank you for your quick responses and help!
Catherine

The topic has been locked.