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New Member Can't set password/authenticate 5 days 1 hour ago #84539

  • KateMills
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New Member Can't set password/authenticate 5 days 27 minutes ago #84541

  • Pam
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Zahra would have received an opt-in email with a link to accept being added to your website. Once she accepts that the strike-through will be removed and she'll be able to access your website as a member. If she has lost the opt-in email, you can resend it - see the documentation here: support.toastmastersclubs.org/doc/item/m...ip-panel#add-members
Pam Holley, DTM
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VPE, Redlands Toastmasters Club 5836.toastmastersclubs.org
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New Member Can't set password/authenticate 4 days 22 hours ago #84543

  • KateMills
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Thanks Pam. She received the email and responded to it by following the link and entering her name. She tried do it with her email too. Just as the instructions indicate. Her name does not come up even though she is entered as a member. Thirty days elapsed and I resent the welcome letter and registering process again. She's tried it a few times. Today we did a screen share in our Zoom meeting with other officers following our normal procedures. She entered it as normal but it still isn't working. Should I delete and re-enter her name and email? Seems like there must be something else wrong.

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New Member Can't set password/authenticate 4 days 22 hours ago #84545

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The opt-in email was last sent to Zahra on 7 July. You should have received a copy of the email (the links would have been inactive in your copy). The link doesn't go anywhere - clicking it just confirms that she has opted in.
An opt in email was sent to a guest (initials LNH) recently.

If per chance Zahra had previously opted in and tried to log in, but she has since been deleted and added back, she'll have to go through the opt-in process again. .

There is no need to delete her details, just re-send the opt-in email (from the Membership Tools drop-down list)
Pam Holley, DTM
FreeToastHost Ambassador
VPE, Redlands Toastmasters Club 5836.toastmastersclubs.org
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