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TOPIC:

Member not receiving email yet address verified 2 years 2 months ago #88728

wendyspeaks
Topic Author
Offline
New Member
Posts: 2
Thank you received: 0

Hi,
We have a member who has been receiving emails successfully for many years through FTH "This email address is being protected from spambots. You need JavaScript enabled to view it.", but recently (last couple of weeks) it seems she is not receiving them for some reason. I have verified with her that her email remains the same, no security settings have changed on her end, and she has also added the email to her list of safe senders, yet it still rejects.

Message received is "(email address) appears to be an invalid or non-working recipient email address. (No advertised SMTP servers are accepting mail.) *** Please check the email address to make sure it is not misspelled. ***If you believe this warning is incorrect, please visit support.toastmastersclubs.org and post a support request message.

What else do we do? It is strange that it has just started happening.

I also have someone (our VPPR) who said she is not receiving emails but I'm not getting a rejection message on her email address.

Thank you for your assistance!

Respectfully,
Wendy
Club 1779
VPE/VPM

(This may be the first time I've posted for help in the forum so if I failed to list something needed, please let me know. I didn't want to post the person's email on the forum but can share in a private message if needed.)

The topic has been locked.

Member not receiving email yet address verified 2 years 2 months ago #88733

rhtaylor3 Offline FreeToastHost Ambassador Posts: 633 Thank you received: 171	The first name of a member with an email problem is sufficient information for us to investigate. The FTH email logs are not showing any delivery failures to your VPPR. Please have her review this document for help; support.toastmastersclubs.org/doc/item/e...embers-receive-email Richard Taylor -- Club #7045 GOOD MORNING! Toastmasters www.goodmorningtoastmasters.com
	The topic has been locked.

Member not receiving email yet address verified 2 years 2 months ago #88741

Brian
Offline
Administrator
Posts: 12015
Thank you received: 3948

The emails are going to your VPPR and being accepted by gmail
Have her check her spam box

Sep 23 04:46:56 toastmastersclubs sendmail[18155]: 28N4kuMM018152: to= , ctladdr=  (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=141417, relay=gmail-smtp-in.l.google.com. [142.251.16.27], dsn=2.0.0, stat=Sent (OK 1663908416 bj13-20020a05620a190d00b006ce3c6ceddbsi4145456qkb.96 - gsmtp) 

Sep 23 18:25:52 toastmastersclubs sendmail[6240]: 28NIOQCR004784: to= , ctladdr=  (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=168745, relay=gmail-smtp-in.l.google.com. [172.253.63.26], dsn=2.0.0, stat=Sent (OK 1663957552 gm11-20020a056214268b00b00496c04eef7asi5539148qvb.152 - gsmtp)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

Member not receiving email yet address verified 2 years 2 months ago #88747

wendyspeaks Topic Author Offline New Member Posts: 2 Thank you received: 0	Thank you so much for your assistance. I have passed along the info. to our VPPR. Regarding the member with the email bouncing back, her first name is Amy. We do have two by that first name in our club, however. The first three letters of her last name are Par. Thank you for investigating this and for your help!
	The topic has been locked.

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