TOPIC:

Can someone form the dream team fix this issue?

You haven't given us any information we can use to help you.  We minimally need your club number.  Which members can't sign in?  
 

We are club # 02785592. The member's name is Gerald Allen. TMI confirmed he's a member.

It seems he hasn't accepted the opt in request sent when he was added to your membership list.  He has been added twice, once entry has no email address.  You can resend the opt-in request - details here: support.toastmastersclubs.org/doc/item/m...nel#membership-tools
Let him know when you do so and ask him to check his junk mail if he doesn't get it.
Please note that your FreeToastHost membership list is not linked to the TI membership list 
 

Nothing is going to SPAM. He has been receiving all the emails sent from me, asking him to accept membership. He has responded to at least 20 or more requests. He has forwarded his requests, so I know he gets all the emails toasthost sends him, whenever I send him a request to join. We've read on the discussions topics that others are having the same issue. Three of us have tried multiple ways to beat this issue, but to no avail. We are all so frustrated and he has almost quit several times.

Me and 2 others have done this step so many times, we all just want to quit TMI. P.S. the support rep at TMI said toasthost was linked to TMI. Very poor support, if not atrocious.

Since Pam's instructions have been checked with no resolution, please do this next; double check that the email address for Gerald entered in Membership Management matches the email you are sending to him directly outside of FTH.

FTH email logs do not show any successful delivery attempts to the address listed in Membership Management for Gerald.

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If a rep at TMI said FTH is linked them, they are wrong. FreeToastHost has no connection to TMI. There is no link/relationship between a member account at TMI and a club site account here at FTH.

We are happy to work through the troubleshooting steps with you to help get his FTH account activated.

Gerald is not a newly added person, he's been a member of toasthost for awhile. No one removed him and his email is correct. I already stated that he did, in fact, receive every request, which I sent out, for his approval to add him back to toasthost. He did, indeed, answer 'yes' to all the requests I sent him. I already verified his email address is correct; hence, he received all approval notifications. The fact that Gerald received every notification, means I did follow your instruction.

I had assumed he was a new member to your club.  Now that you have provided further information, I see his details have been deleted off your guest list.  Note that the email address on that entry has 2 letters transposed when compared to the new entry with strikethrough.  

To fix:
Go to Membership management and choose the guest tab - use the tool box drop down list to undelete him from the list.
That will cause his details to show on the members list again.
Next, select his entry (check box on left of list) and use the tool box drop down to move him to the members list.
If that email address is wrong, be aware that the system won't allow duplicate addresses.  Try deleting the strikethrough entries and then correct the entry from the guest list.

I see some other members have also been deleted.  It is best to move them to the Former Members list - that way their records will be preserved if they ever come back or need speech details... 
 

Gerald just returned from a vacation. I followed your instructions, but he did not received any emails, including SPAM.
Are you able to log in and post him as a member?

 

He should be there now

Works now. We are forever in your debt!!