Welcome, Guest
Username: Password: Remember me
1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the strikethrough member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.
  • Page:
  • 1

TOPIC:

Constant moving to the former member list 7 months 1 week ago #92773

  • lovekatemoss
  • lovekatemoss's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thank you received: 0
Hello Support team,

I’m writing this to get help regarding log in issue that keeps happening to one of my club member.

First of all, I’d like to let you know that I tried to go over all the related post and answer. So when it happened we disabled “Not a Member” feature from the website setting. And I moved him from the former member to the current member list. However, it happened again.

Please refer to the info below and attached email screenshot. Just let me know if you need more info from my end.

- Report time:  On May 19, 2024, at 8:44 PM MST

- User Scenario: He opened our club's website using Microsoft Edge and received the email below within next few seconds. 

- Member email: This email address is being protected from spambots. You need JavaScript enabled to view it.

- Club Info: To The Point Toastmaster Club #788036 District 42 Division E Area 19.


Thanks for your help in advance!!
Attachments:
Last edit: by lovekatemoss.
The topic has been locked.

Constant moving to the former member list 7 months 1 week ago #92779

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12033
  • Thank you received: 3949
The issue is their email server is clicking the links for them. Your solution is to turn off the "Not a member" link in the admin console.

support.toastmastersclubs.org/doc/item/reducing-spam

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

Constant moving to the former member list 7 months 1 week ago #92781

  • lovekatemoss
  • lovekatemoss's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thank you received: 0
Hi Brian,
Thanks for your reply. However, as I mentioned, it happened again even after we already turned off ‘Not a member’

Please let us know if there’s any other suggestions.

Thanks,
Kate
The topic has been locked.

Constant moving to the former member list 7 months 1 week ago #92782

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 12033
  • Thank you received: 3949
Did he delete all the old emails from FTH in his inbox?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The topic has been locked.

Constant moving to the former member list 7 months 1 week ago #92792

  • lovekatemoss
  • lovekatemoss's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 3
  • Thank you received: 0
Thanks Brian, I’ll recommend him to remove all the previous emails received from the club.
Since it happened even he didn’t access the mail box, I’ll also recommend him remove the caches in Edge browser. The browser may have stored the link as cache.

Thanks
The topic has been locked.
  • Page:
  • 1
Moderators: Pamrhtaylor3jliumarc33NotLiabledeedubbleyooNSBPhyllis Kirouac
Time to create page: 0.412 seconds
Powered by Kunena Forum