TOPIC:

Hi there,

My name is Karen Semprevivo from Civil Tongues Toastmasters Club, #6222, website is www.civiltongues.us. Harvey Schowe is our VPE.

Our  VPE and I are having some trouble getting the New Member Welcome email sent to a new member that we entered from scratch. She tells me that she never received it. Something has changed and I read one of the topics about this. However, do we have to put them into another membership category than "Member" or why can we not just enter the member's name and contact information directly? I saved the entry, then clicked on "Send New Member Welcome, " but this a template. I also tried another "New Member" command, plus the "Opt In," but the new member did not get that email either. The new member's name is Amy McClish and her name is struck through, so she should have received the login link, but says she did not. I even re-entered her information just to check, but this new entry was struck through. I am not receiving an email about the Opt-in

It is embarrassing not to be able to do this. In the past I have not had this problem, only lately. Could you help me figure this out so we both know how to expedite this? We are getting new members right now and we want to be on top of things.

Thanks, Karen

However, do we have to put them into another membership category than "Member" or why can we not just enter the member's name and contact information directly? I saved the entry, then clicked on "Send New Member Welcome, " but this a template. I also tried another "New Member" command, plus the "Opt In," but the new member did not get that email either. 

Her entry is where it belongs in the Members tab. The strikethrough will remain until she clicks the 'Agree' link in the Opt-In email that was sent when you entered her info in the Members tab.

The authentication email was successfully sent. The subject line she's seeking is shown in the FTH email event log above. The copy sent to you is shown below;

First double check that her email address is correct. A typo doesn't necessarily mean an invalid address. Someone received the email.

Ensure she checks the spam folder and the 'All Mail' folder. If still not found, have her whitelist the FTH server with the instructions here;

support.toastmastersclubs.org/doc/item/e...embers-receive-email

Then "Re-send Opt-in Email(s)" in Membership Management.

Your site is configured to automatically send the New Member Welcome email when she clicks the 'Agree' link in the Opt-In email.