TOPIC:

Hello. Some members are unable to send the meeting agenda via email at club 1085163. I don't see any settings on the website that would prevent this. Do you have any ideas? The current agenda is 2/27.

What error are they getting?

What Browser and version are they getting?

A couple of ideas

Are they using Internet Explorer? If so, they need to make sure their cookie settings are correct: support.toastmastersclubs.org/doc

Yes with IE, various versions from 8 to 11. Cookies are enabled.

Ok I am seeing some email failures in our system error log related to the agenda email function.

I will be looking into this more... I request your patience. I may have some questions as I proceed.

First of all, are your members getting any visible error message, or is the email just lost in the "great email void"?

jmayes:

I have inserted some test code. Can you please attempt to email your agenda to your club again? That will help me capture some helpful info for this issue.

Ok, per a review of our email log, it appears that maybe some of your members are trying to use email addresses that are not in your members' profiles at the same time as using normal FTH email addresses. The unrecognized email addresses will get ignored whenever you are using an FTH TO email address such as members- or agenda etc.. Does not matter if they are on the CC line or whatever. *All* email addresses in the To or CC fields must be known or recognizable to the FTH system. Otherwise they are ignored as invalid. This is what is referred to as "SENT WITH EXCEPTIONS".

Members do not see any error messages. It appears the agenda is sent, but no one is receiving it. However, I can send the agenda both as myself and as the site administrator.

Jason,

Are the members checking the Send to All members check box? See attachment.

yes

Update: yesterday I was able to email the agenda, but it appears today I have also lost the ability.

Your email service is not accepting email from our server. You need to talk to you IT folks, to allow the email through.

Feb 24 16:05:18 toastmastersclubs sendmail[9244]: s1OG5HsN009235: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=130193, relay=cluster9a.us.messagelabs.com. [216.82.251.230], dsn=4.0.0, stat=Deferred: 421 Service Temporarily Unavailable

thanks!

it seems sporadic sometimes they let the email through and other times they do not.

Feb 26 13:43:49 toastmastersclubs sendmail[19772]: s1QDhmeO019768: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126923, relay=cluster9.us.messagelabs.com. [216.82.249.35], dsn=2.0.0, stat=Sent (ok 1393422229 qp 964 server-10.tower-138.messagelabs.com!1393422228!3778469!1)
Feb 26 13:44:21 toastmastersclubs sendmail[20354]: s1QDiKmf020354: from=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, size=37718, class=0, nrcpts=1, msgid=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, proto=ESMTP, daemon=MTA, relay=mail1.bemta7.messagelabs.com [216.82.254.105]
Feb 26 13:44:23 toastmastersclubs sendmail[20391]: s1QDiMnC020387: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=158322, relay=cluster9.us.messagelabs.com. [216.82.242.19], dsn=2.0.0, stat=Sent (ok 1393422263 qp 3675 server-15.tower-191.messagelabs.com!1393422263!5259377!1)
Feb 26 13:45:07 toastmastersclubs sendmail[21523]: s1QDj7LL021518: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=126982, relay=cluster9.us.messagelabs.com. [216.82.242.19], dsn=2.0.0, stat=Sent (ok 1393422307 qp 21030 server-11.tower-191.messagelabs.com!1393422307!5239158!1)
Feb 26 13:45:08 toastmastersclubs sendmail[21495]: s1QDj6Mh021485: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=126986, relay=cluster9.us.messagelabs.com. [216.82.254.35], dsn=2.0.0, stat=Sent (ok 1393422307 qp 17687 server-2.tower-143.messagelabs.com!1393422307!5151045!1)
Feb 26 13:45:08 toastmastersclubs sendmail[21517]: s1QDj7Wx021503: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126984, relay=cluster9.us.messagelabs.com. [216.82.249.51], dsn=2.0.0, stat=Sent (ok 1393422308 qp 14007 server-9.tower-190.messagelabs.com!1393422307!5565563!1)
Feb 26 13:45:09 toastmastersclubs sendmail[21620]: s1QDj8dQ021580: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=126985, relay=cluster9a.us.messagelabs.com. [216.82.251.230], dsn=4.0.0, stat=Deferred: Connection refused by cluster9a.us.messagelabs.com.
Feb 26 13:45:09 toastmastersclubs sendmail[21635]: s1QDj9Md021621: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=157004, relay=cluster9a.us.messagelabs.com. [85.158.139.103], dsn=4.0.0, stat=Deferred: Connection refused by cluster9a.us.messagelabs.com.
Feb 26 14:02:14 toastmastersclubs sendmail[20808]: s1QDj8dQ021580: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:17:06, xdelay=00:00:01, mailer=esmtp, pri=216985, relay=cluster9.us.messagelabs.com. [216.82.249.51], dsn=2.0.0, stat=Sent (ok 1393423334 qp 8197 server-15.tower-190.messagelabs.com!1393423333!5592310!1)
Feb 26 14:46:47 toastmastersclubs sendmail[29719]: s1QEklBx029686: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=127175, relay=cluster9.us.messagelabs.com. [216.82.241.83], dsn=2.0.0, stat=Sent (ok 1393426007 qp 22319 server-6.tower-37.messagelabs.com!1393426007!5730995!1)
Feb 26 14:46:48 toastmastersclubs sendmail[29731]: s1QEklPj029720: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127173, relay=cluster9.us.messagelabs.com. [216.82.249.51], dsn=2.0.0, stat=Sent (ok 1393426008 qp 30083 server-13.tower-190.messagelabs.com!1393426007!5607485!1)
Feb 26 14:46:48 toastmastersclubs sendmail[29749]: s1QEklA9029736: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=127171, relay=cluster9a.us.messagelabs.com. [216.82.251.230], dsn=4.0.0, stat=Deferred: Connection refused by cluster9a.us.messagelabs.com.
Feb 26 14:46:49 toastmastersclubs sendmail[29767]: s1QEkmq0029754: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127172, relay=cluster9a.us.messagelabs.com. [85.158.139.103], dsn=4.0.0, stat=Deferred: Connection refused by cluster9a.us.messagelabs.com.
Feb 26 14:50:22 toastmastersclubs sendmail[5975]: s1QEoLhh005964: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=127183, relay=cluster9.us.messagelabs.com. [216.82.242.19], dsn=2.0.0, stat=Sent (ok 1393426222 qp 10458 server-13.tower-191.messagelabs.com!1393426222!5258612!1)
Feb 26 14:50:22 toastmastersclubs sendmail[5937]: s1QEoLcR005906: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127187, relay=cluster9.us.messagelabs.com. [216.82.254.35], dsn=2.0.0, stat=Sent (ok 1393426222 qp 10966 server-15.tower-143.messagelabs.com!1393426221!5155995!1)
Feb 26 14:50:22 toastmastersclubs sendmail[5959]: s1QEoLJY005939: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=127185, relay=cluster9.us.messagelabs.com. [216.82.249.35], dsn=2.0.0, stat=Sent (ok 1393426222 qp 18328 server-2.tower-138.messagelabs.com!1393426222!4796844!1)
Feb 26 15:00:02 toastmastersclubs sendmail[29769]: s1QEklA9029736: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:13:15, xdelay=00:00:00, mailer=esmtp, pri=217171, relay=cluster9.us.messagelabs.com. [216.82.242.19], dsn=2.0.0, stat=Sent (ok 1393426802 qp 19582 server-9.tower-191.messagelabs.com!1393426802!5249596!1)
Feb 26 15:00:03 toastmastersclubs sendmail[29769]: s1QEkmq0029754: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:13:15, xdelay=00:00:01, mailer=esmtp, pri=217172, relay=cluster9.us.messagelabs.com. [216.82.242.19], dsn=2.0.0, stat=Sent (ok 1393426803 qp 19629 server-9.tower-191.messagelabs.com!1393426802!5249596!2)

We continue to see problems with email not being delivered. I've checked with our network service department and they see nothing being blocked on our end. It also appears the messages are passing through our spam filter messagelabs. Toastmasters is not a blocked sender on our system. Sometimes the messages make it through, but not to all members, and many times the messages are delayed by several hours.

us.messagelabs.com is the Symantec spam blocker, I believe (Symantec owns them)

We have seen some similar behavior with other companies using this system. If you search the forum threads for messagelabs, you will likely see what I am referring to. Agenda emails seem to be something that get affected to a greater degree. Agenda emails have a lot of html in them. I suspect that there is something about the html that is not interacting well with the messagelabs system, but I am puzzled as to what it is.

For now, I believe you will probably need to print your agenda to a PDF and use the members list to distribute. Not ideal, I know. Hopefully, I will be able to provide this alternate method of sending the agenda as an option in the email agenda dialog in the future.

Jeff:

You can have your company whitelist the emails coming from ????????@toastmastersclubs.org
There is nothing we can do the stop the spam filters from blocking the emails.